What are the responsibilities and job description for the Logistics Coordinator position at M2 Logistics?
As part of the M2 Operations team, this position will work in partnership with our Account Managers and Account Capacity Leads to focus on supporting their customer/carrier needs. The Logistics Coordinator will play an intricate role in building relationships with both internal and external customers as needed. You will be handling calls, emails, processing orders, communicating updates with customers, carriers, Account Managers, and Account Capacity Leads you are supporting. You must maintain a strong knowledge of processes and services offered by M2 and have superior customer service skills.
Who Is M2?
M2 Logistics is a privately held logistics provider founded in 2001. M2 was formed and prides itself on meeting the needs of our customers through a relentless discipline of our core values. M2 has remained resolute in being large enough to leverage a complete suite of logistics services yet structuring the execution teams to remain small enough to offer a personal touch.
The Position
You will be handling calls, emails, processing orders, communicating updates with customers, carriers, and Account Manager and Account Capacity Lead you are supporting.
- Work directly with customers on entering shipments
- EDI acceptance
- Appointment setting
- Tracking freight and updating all parties needed
- Master customer Web Portals
- Support miscellaneous requests as they occur
- Able to identify and solve billing issues with customers
- Light dispatching to Core Carriers
Why should you apply?
- Medical, Dental, Vision, Life Insurance, and 401K with company match.
- Advancement potential
- Fun and energetic work environment
- Work/Life balance is a core value of the M2 Logistics organization
- Lack of bureaucracy – more empowerment
- Pride in ownership
- Servant leadership – no barriers
- Caring/compassionate owners – trickle down effect
- On-site workout facility
- A really cool HR team you get to work with
