What are the responsibilities and job description for the Customer Service Administrator position at M3 Technology Group?
Job Details
Description
Company Description:
At M3 Technology Group, we help industry leading organizations connect their teams and customers so they can communicate, defend, save, and educate without technology getting in the way. With our 20-year history and award-winning track record, we are a trusted technology solutions partner.
Position Overview:
We are looking for a Customer Service Administrator to provide outstanding service to our customers and potential customers. You will be required to answer customer inquiries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.
The ideal call center customer service representative will be customer-focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team. Ultimately, a top-notch Customer Service Administrator should be a solution-driven individual who can problem solve and explain information in a helpful way.
Primary Essential Job Duties:
- Scheduling service calls
- Taking customer inquiries
- Ability to work in multiple software.
- Ownership of lifecycle of service tickets
- Thorough documentation of field service activities
Secondary Job Duties:
- Work with manufacturer representatives for equipment warranty and repair processing
- Provide additional Help Desk call support
- Assist with preparation of customer invoices
This is not meant to be an exhaustive list. There will be other duties as assigned.
M3s Core Values:
•Teamwork
•Excellence
•Alignment
•Making a difference
M3’s core values define who we are and how we conduct ourselves as we work together to achieve our purpose. They reflect our culture and commitment to honor our longstanding history of excellence while preparing ourselves to compete in the future.
Qualifications
Required Skills and Abilities:
- Excellent communication skills, both verbal and written
- Excellent customer service skills and commitment to customer satisfaction
- Audio and Video system knowledge is beneficial, but not required.
- High level of computer skills
- Talent to take initiative
- Critical thinking
- Regular and predictable attendance as scheduled
- Work cooperatively with others.
Education and Experience
- Valid drivers license with appropriate driving record
Physical Requirements:
- Ability to sit for long periods of time
- Ability to work on a computer for long periods of time
- Ability to pass drug screen and background check
