Copy of Client Trainer

Company Description

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.

Due to our continued growth, we are hiring for a Client Trainer at PracticeMatch, an M3 company.

Job Description

The Client Trainer supports the company’s customer support activities by educating Clients on all facets of the PracticeMatch website via virtual and onsite sessions and webinars, and providing continuous training and support. The Client Trainer works in helping the organization deliver outstanding customer support and assist in developing customer relationships.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Facilitate hands-on interactive training of proprietary physician recruitment software for clients one-on-one, in groups, over the phone, or at client locations
• Follow established client training curriculum
• Assist Training Manager with maintaining manuals, procedures, videos, etc. as well as continuously work towards improving the effectiveness of training.
• Help to develop in-house training programs
• Some travel may be required within the continental United States, averaging once or twice per month

Note: We are requiring staff to go onsite our Fort Washington, PA office at least twice a week in the first 90 days of employment. After training, onsite expectations will become more flexible.

Qualifications

• Client Training – Customer Focus - Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
• Client Training – Usage of functional expertise - Acquiring and applying functional knowledge in one's own area of specialty (not technical e.g. Sales, Finance, HR Mgt)
• Client Training – Innovative Orientation - Committing to create and search for new and innovative approaches to activities that enhance performance.
• Client Training – Conceptual Thinking - Understanding a given situation or problem by combining information that is readily available; identifying patterns or connections between situations that are not obviously related; identifying key or underlying issues in complex situations.
• Teamwork - Confidently builds relationships with other team members and colleagues. Listens and responds appropriately to others ideas. Deals with barriers to collaboration and good team relations swiftly and effectively.
• Adaptability - Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
• Accountability - Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.

Education and Training Required:

• One year related experience and/or training; or equivalent combination of education and experience preferred

Minimum Experience:

• At least one year of experience in facilitating adult learning/training preferred.

Knowledge, Skill, Ability:

• Experience conducting client training sessions (in-person, virtual, or hybrid).
• Ability to adapt training to different learning styles and skill levels.
• Understanding of common client challenges and how to address them in training.
• Ability to explain complex concepts clearly and concisely.
• Experience engaging audiences and keeping sessions interactive.
• Strong listening skills to adapt training based on client needs.
• Experience working directly with clients, handling questions and concerns.
• Ability to build trust and ensure clients feel supported.
• Strong problem-solving skills to adjust training as needed.
• Experience gathering and acting on client feedback to improve training programs.
• Ability to measure training effectiveness (e.g., assessments, surveys, client success stories).
• Willingness to refine content and delivery based on evolving client needs.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Must be able to work independently and productively with minimum supervision.
• Communicates changes and progress; completes projects on time and budget.
• Team player with a "can do" attitude that can work in a fast-paced environment.
• Ability to establish and maintain professional atmosphere for employees, clients and customers
• Ability to coordinate with other staff and interact with other departments professionally.
• Possesses self-motivation and assertiveness to achieve goals and be successful

Additional Information

Benefits:

A career opportunity with M3USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

M3 USA is an equal opportunity employer, committed to the principles of inclusion and diversity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at M3 USA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical or mental disability, medical history or genetic information, sexual orientation, gender identity and/or expression, marital status, past or present military service, family or parental status, or any other status protected by the federal, state or local laws or regulations in the locations where we operate.

• M3 reserves the right to change this job description to meet the business needs of the organization

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