Project Manager (O&M Production Support)

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations who desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include digital transformation, software development, cloud migration, applications & infrastructure, cybersecurity, data delivery & analytics, and IT talent solutions.

M9 Solutions is seeking a Project Manager (O&M Production Support) to work hybrid remote/on-site on a government contract for a client located in Lanham, MD. Candidates must be eligible to obtain a Public Trust level clearance.

Responsibilities

• Perform day-to-day management, possibly involving multiple tasks.
• Provide technical guidance to the project team in performance of the work and review the quality of work products.
• Organize, direct, and coordinate the planning and production of all project support activities.
• Create dashboards for the architectures at all levels utilizing available tools (for example, AppDynamics, Splunk).
• Operate production support between tier-1 (ITOC), tier-2 (prod support) and tier-3 (development team).
• Research tools and software solutions to further automate production support, monitoring and system recovery.
• Identify problems and come up with forward solutions utilizing modern technology standards.
• Identify manual production support tasks and processes that can be automated.
• Identify system enhancements to allow for greater automation and self-healing.
• Develop dashboards for executive, senior manager level, and technical team level.
• Detailed understanding of the enterprise defect process, including IMR (Incident Management Resolution) and PMR (Program Management Resolution).
• Identification of auto-ticketing opportunities, including maturing existing auto-ticketing rules and Knowledge articles.
• Project planning, scheduling, and monitoring.
• Manage data calls to include coordination, analysis, tracking, and data gathering.
• Create and update project management plans to include resources, risk management, and other management controls to be employed to meet performance and schedule requirements.
• Establish and track project metrics, including storing all past incidents and performing agile retrospective to identify areas for improvement.
• Work with federated delivery teams to develop appropriate stories to ensure features are hardened for production and have appropriate levels of monitoring.
• Identify all necessary stories to identify root cause of production incidents, and work with the appropriate team to ensure prioritization and execution.
• Conduct project status meetings with project stakeholders.
• Support the Release Manger (RM) in executing and completing the Deployment Site Readiness Test (DSRT) Plan for the Production Environment for the product backlog items in each PI deployment every 9 weeks.
• Provide input and recommendations to the customer to update and maintain the DSRT playbook.
• Work with the RM in the Web Apps Delivery organization to update and tailor the Product Launch Go / No-Go Readiness Assessment Checklist for the product backlog items in each PI deployment every 9 weeks.
• Assist the RM with tracking the completion of the checklist items to include coordinating with Web Apps IT and business stakeholders to gather information on the status of checklist items.
• Provide recommendations to refine and update product readiness assessment activities.
• Gain an understanding of operating model, work with delivery partners, ensure a program view of all the features and how they make up the application.

Required Skills and Qualifications

• Eligibility to obtain a Public Trust level clearance; an active Public Trust level clearance is preferred.
• 5 years of experience in production monitoring, automation, production support, leading edge management.
• Production monitoring tools (AppDynamics or other).
• Logging aggregator and analyzer tools (Splunk, Elk, or other).
• Familiarity with container environments (Kubernetes, OpenShift, AWS EKS or other) and associated monitoring tools (Kiali, Prometheus, Jaeger, Grafana or other).
• Ability to understand and work within n-tier architectures.

Preferred Skills & Qualifications

• OpenShift, AWS EKS, Kubernetes.
• Service Mesh (ISTIO).
• Monitoring tools for OpenShift, Kubernetes, ISTIO and RHEL7 Virtual Machines (Open ShiftWeb Console, OpenShift CLI, AppDynamics, Kiali, Prometheus, Jaeger, Grafana).
• Spring Boot (general knowledge).

Full-Time Employee Compensation

• M9 Solutions' pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.
• M9 Benefits -

Salary Range

$60,000 - $180,000 USD

M9 Solutions, LLC (M9) is a Federal contractor and we comply with all applicable federal laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964. We also adhere to the affirmative action requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, ensuring equal opportunity for veterans and individuals with disabilities. Please click here to complete M9's Voluntary Self-Identification Form and then email it to . If you need accommodation during the application process or encounter difficulties using our website, please contact our Human Resources Department at or .

With 14 years of proven delivery and steady growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012. M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and value diversity in driving the vision of the company.

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