What are the responsibilities and job description for the Insurance licensed only Customer Service Representative position at MA FORMICO INSURANCE AGENCY?
Benefits :
Bonus based on performance
Competitive salary
Training & development
Must have your Property and Casualty license for this position. This position is ONLY if you are licensed.
Benefits / Perks
Competitive Pay
Professional Development
Job Stability in a growing industry
Job Description We are seeking a professional and personable Licensed Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products. Must have high school diploma. Must have Property and Casualty License or a life license preferred,
Responsibilities
Answer customer questions via phone, email, and in-person
Assist clients with new quotes, updating policies, payments, and other services
Schedule appointments and maintain calendar
Maintain detailed records of client interactions
Review audits and / or policies
Collaborate with colleagues to provide comprehensive customer service
Qualifications
Knowledge of insurance products
High school diploma / GED required, Bachelor’s degree preferred
Excellent customer service skills
Highly organized with strong time management skills
Familiarity with Microsoft Office and other software applications