Utility Debt Reduction Coordinator (Full-time Temp)

Full-time, up to 6-month temporary position
Salary range: $68,640- $70,000

MAAC STORY

Since opening our doors in 1965, MAAC has focused on helping individuals and families create the lives they want and deserve. For more than five decades, MAAC has been a champion for underrepresented communities throughout San Diego County, providing families in need with resources to achieve self-sufficiency and improve their living conditions. While the organization first began in the southern region of San Diego, MAAC now operates 35 sites across the county, from San Ysidro to Fallbrook. With an annual operating budget of $60 million, MAAC employs nearly 500 staff who provide life-changing services to 70,000 individuals annually through programs in 5 core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through our wide array of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community. For more information, please visit: http://www.maacproject.org/

DEFINITION

Under the direction of Economic Development senior staff, the Utility Debt Reduction Coordinator provides case management services and oversees the performance of Case Managers supporting the Community-Based Organization Pilot Program. This role involves coordinating program activities, supervising staff, and ensuring service delivery aligns with program goals. The incumbent serves as a liaison with external agencies and County programs, manages program records, assesses participant eligibility, and schedules clients. Additionally, this position assists with program operations and assumes responsibility in the absence of the Community Development Program Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

Energy Utility Use and Debt Reduction Coaching Duties

• Develop personalized service plans with participants to help them meet short- and long-term utility debt reduction goals.
• Provide one-on-one coaching to support participants in developing and implementing effective debt management strategies.
• Deliver instruction to individuals or small groups on energy-saving solutions, utility debt reduction and prevention, and home energy management.
• Identify and refer participants to relevant resources and services aligned with their utility debt reduction goals.

Program Coordination Duties

• Assist with outreach, recruitment, selection, and assessment efforts.
• Support participants in accessing utility debt reduction relief programs offered at MAAC.
• Assist participants in negotiating payment plans with utility providers.
• Collaborate with utility providers and key community partners to raise awareness of utility debt relief needs.
• Attend meetings and conferences as necessary.
• May supervise paid and unpaid staff.

Administrative Duties

• Conduct participant intake, assessments, and case management, ensuring proper follow-up.
• Maintain accurate records and reports in the database management system.
• Track and evaluate program outcomes, providing data-driven feedback for improvements.
• Prepare and submit required reports in a timely manner.
• Coordinate outreach and engagement efforts through various communication channels.
• Manage program-related data, contracts, and documentation.
• Attend training sessions, meetings, and quarterly check-ins as needed.

QUALIFICATIONS AND SKILLS

Knowledge of:

• Case Management experience preferred.
• Federal State and local laws, regulations applicable to grant and contract administration.
• Computer skills and use of database applications.
• Progressive approaches and practices for program service delivery.
• Various communication styles, human behavior, cross-cultural diversity, and group dynamics.
• Progressive approaches and practices for program service delivery.
• Social, political, and environmental issues influencing program/project development and implementation.
• Standard safety procedures and precautions.
• Principles and practices of effective supervision.

Ability to:

• Understand, interpret, explain, and apply MAAC's policy and procedures and applicable federal, state and funding source policies and regulations.
• Be organized and work effectively and independently in a high stress environment.
• Ability to supervise, and coordinate the workflow of Case Managers.
• Effectively communicate with persons of diverse cultural/socio-economic backgrounds
• Bilingual (English/Spanish) preferred
• Utilize various computer software applications to access/process information and prepare required documents in a timely manner.
• Analyze and make sound recommendations on program management, funding sources and MAAC's management and administrative issues.
• Communicate effectively verbally and in writing to audiences of various social, cultural, ethnic, educational, and economic backgrounds.
• Effectively coordinate, perform, and complete multiple duties and assignments concurrently and in a timely manner.
• Prepare clear, concise, and comprehensive correspondence, reports, studies and other written materials appropriate to diverse audiences.
• Exercise tact and diplomacy in dealing with sensitive and complex issues and situations.
• Effectively resolve complaints; deal constructively with conflict and develop effective resolutions.
• Establish and maintain effective working relationships with all levels of management, governmental and funding sources representatives, and public interest and community groups.

EDUCATION/EXPERIENCE/CERTIFICATION;

• Associates degree or higher from a two-year accredited college or university in Case Management, Business Administration, or a related field OR
• Three (3) years of experience working in income supports and assistance programs

VALUE-BASED BEHAVIORS

Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person’s views and underlying assumptions
Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers
Identifies and takes advantage of opportunities for personal and professional development
Attends work consistently and punctually. Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines
Honors the private and confidential matters of co-workers. Protects the proprietary information of MAAC systems
Follows rules, regulations, and policies; positively contributes to implementing changes
Deals with issues directly, in a respectful and timely manner. Focuses on resolving the issue while not criticizing the person. Follows rules, regulations, and policies; positively contributes to implementing changes

HEALTH STATUS

Must have a physical examination, TB clearance and a drug screen by a doctor/clinic designated by MAAC as well as immunization records for influenza*, pertussis and measles as required by state and federal regulations prior to the first day of employment.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, an employee is regularly required to stand, walk and sit, talk or hear both in person and by telephone, uses hands to finger, handle or feel objects or controls, reach with hands and arms. An employee also is regularly required to stoop, kneel, bend, crouch or crawl, climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with MAAC management, administrators, staff, teachers, parents, family members, children and others encountered in the course of work.

BACKGROUND CLEARANCE

All positions are subject to a background/education check, DMV check, NSOR, exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources.

Note: California Start law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.

TRANSPORTATION

Must have and maintain a valid California Driver’s License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAAC’s insurance carrier. Incumbents will be enrolled in the California DMV Pull Program.

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