What are the responsibilities and job description for the Automotive Body Shop General Manager position at Maaco America's Bodyshop?
Responsibilities:
- Oversees hiring, training, developing, transferring, managing compensation and discipline of staff
- Manage financial controls, operations, employee development, and customer service
- Maintain inventory and applies financial reporting analysis results
- Successfully generates and capture sales leads
- Analyze collision and/or paint damaged vehicles to create a repair plan and cost
- Review repair orders with technicians as necessary
- Affording all customers courteous treatment, providing fair and honest written estimate, and set reasonable expectations for our services using ‘Total Honest Communication’ to assure customer satisfaction
- Actively pursuing retail leads from trade work incoming to 3rd party satellite locations
- Interacting with Trade and Insurance accounts to assure prompt and courteous service, including contacting leads from trade work incoming to 3rd party satellite locations
- Working to attain daily, weekly, monthly, and yearly sales objectives of the center as defined by management
- Tracking daily and weekly performance and being prepared to review with management
- Participating in outside or special sales events as set by management
- Managing vehicles intake check-in; ascertaining paint formulas, ensuring it accompanies the Repair Order, and marking vehicles and repair orders clearly to assure accurate and complete communication with shop staff
- Managing customer satisfaction and delivery of vehicles to assure customer satisfaction, referrals, and repeat
- Ordering, tracking, following-up on, receiving, and confirming parts are correct, checking parts cost and profit margin, returning unused parts and following-up on credits, tracking via MIS and utilizing organizer system
- Maintain CCC, OneMaaco MIS reports (Telephone Log, Appointment Calendar, Paintline Status Update, Parts Status Update, Daily End of Day, Friday Night Weekly Close, etc)
- Creating urgency in the shop to achieve production volume and turn-around time goals
- Working collaboratively with Production staff to achieve efficiency and quality standards
Qualifications:
- Strong understanding of profit and loss interpretation and management to influence profitability
- Ability to prioritize and organize own and others’ work and time to meet deadlines and objectives
- Previous success in sales or operations and leadership skills are a must
- Desire for performance based compensation
- CCCOne or like estimatics program experience preferred
- At least 3 years of production management or sales leadership is required
Pay is salary plus quarterly bonus, based on performance and sales.
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Weekends as needed
People with a criminal record are encouraged to apply
Ability to Relocate:
- Fort Worth, TX 76140: Relocate before starting work (Required)
Work Location: In person
Salary : $65,000
