CSR - Customer Service Representative

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills and a passion for helping others, as well as the ability to handle various customer inquiries and resolve issues promptly.

Duties

• Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
• Provide accurate information regarding products, services, and policies to enhance customer satisfaction.
• Assist with sales by identifying customer needs and recommending appropriate solutions.
• Conduct outbound calling to follow up on customer inquiries or feedback.
• Maintain detailed records of customer interactions and transactions through data entry.
• Handle cash transactions accurately and securely when necessary.
• Collaborate with team members to improve processes and enhance the overall customer experience.
• Analyze customer feedback to identify trends and suggest improvements for service delivery.

Skills

• Strong customer service skills with a focus on client satisfaction.
• Excellent verbal and written communication skills in English; bilingual abilities are a plus.
• Experience in sales or outbound calling is preferred.
• Proficient in cash handling procedures.
• Ability to analyze information effectively and provide solutions based on customer needs.
• Strong organizational skills with attention to detail for accurate data entry.
• Ability to work collaboratively in a team environment while also being self-motivated.

Join us as we strive to provide outstanding service and support to our valued customers!

Job Type: Full-time

Pay: $16.50 - $19.19 per hour

Expected hours: 30 per week

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off

Work Location: In person

Salary : $17 - $19