RQ08705 - Technology Architect - Senior

Responsibilities

• Responsible for working with the technical team of Subject Matter Experts (SMEs), including solution vendors, to deliver new releases of the Document Verification Service (DVS), ensuring compliance with OPS software development life cycle (SDLC) and I&IT standards while maintaining high-quality outcomes.
  
• Serve as the primary liaison between client institutions and technology teams, facilitating requirements gathering, prioritizing tasks, and addressing roadblocks to ensure smooth implementation.
  
• Define onboarding processes and establish technical standards, guidelines, and best practices for developing, integrating, and maintaining the DVS solution with multiple client institutions.
  
• Collaborate with client institutions to enable seamless integration of DVS into their applications, ensuring compliance with GO ICA IAL requirements for identity assurance and verification.
  
• Provide expert recommendations and oversight for architecture, privacy, security, and AODA compliance, ensuring alignment with Government of Ontario policies and standards.
  
• Lead and coordinate DVS system upgrades, patches, and performance improvements to maintain solution availability, scalability, and reliability.
  
• Identify, document, and mitigate technical issues and risks during DVS implementation; escalate critical concerns to management as needed.
  
• Drive the integration of DVS with various identity providers, supporting end-user scenarios for the Ontario Public Service (OPS) and Broader Public Service (BPS) sectors.
  
• Lead and oversee enhancements of DVS integration with video verification systems, facilitating a transition from in-person to online validation processes for government services.
  
• Provide input and quality assurance for technical artifacts, including architectural diagrams, design documents, and service integration plans, to support clear and effective delivery.
  
• Champion continuous improvement by identifying and implementing opportunities to enhance the efficiency, effectiveness, and scalability of the DVS solution.
  
  

Experience and Skill Set Requirements

Technical Knowledge

• Advanced knowledge of IT security authentication and identity verification technologies and related IT components.
  
• Demonstrated experience with enterprise-level online identity verification services such as Interac, IDVerse, and Onfido SaaS solutions.
  
• Demonstrated experience with implementing and supporting Single Sign-On (SSO) solutions, identity federations, identity provisioning and multi-factor authentication systems by utilizing enterprise-grade identity management services such as Okta and Interac.
  
• In-depth knowledge and experience implementing identity management protocols such as OAuth2.0, OIDC and SAML 2.0.
  
• Demonstrated experience with integrating large, enterprise, public facing identity systems with cloud-based identity services such as Okta, Azure AD, B2C and Auth0.
  
• Experience with Information Technology Infrastructure Library (ITIL) processes such as Service Level Management, Problem Management, Change Management, Release Management and Capacity Management.
  

Analytical and Problem-Solving Skills

• Demonstrated leadership skills providing technical advice and resolving complex business and technology problems.
  
• Ability to manage priorities and resolve challenges that block team members from completing task assignments and deliverables.
  

Technical Leadership and Project Management Skills

• Experience in leading technical integration with large enterprise level technology applications to meet service levels and client expectations through teams comprised of multi-disciplinary resources and stakeholders.
  
• Hands on experience planning and leading complex technical proof-of-concepts and providing reports including recommendations based on the results.
  
• Experience in documenting, tracking, and managing issues and service requests including impact assessments of complex issues.
  
• Experience in providing clients with support for issue investigation troubleshooting and resolution.
  
• Experience working with managing external vendors; ensuring compliance with statements of work and contracts; drafting work orders/change requests and ensuring deliverables are met on time and budget.
  

Communication, Relationship Building and Consultation Skills

• Demonstrated advisory skills to provide persuasive technical advice to stakeholders and senior management.
  
• Interpersonal and stakeholder relationship management skills to maintain effective relationships with internal and external stakeholders.
  
• Oral and written communication skills to prepare and present complex technical information and recommendations to non-technical audiences (e.g., senior management, clients, stakeholders).
  
• Consultation and collaboration skills to lead client discussions to identify I&IT solutions and provide technical expertise for strategy and systems integration.
  
• Vendor management skills to ensure vendors comply with statements of work and achieve high quality deliverables on time and on budget.
  

Must Have:

• Advanced knowledge of IT security authentication and identity verification technologies and related IT components.
  
• Demonstrated experience with enterprise-level online identity verification services such as Interac, IDVerse, and Onfido SaaS solutions.
  
• Demonstrated experience with implementing and supporting Single Sign-On (SSO) solutions, identity federations, identity provisioning and multi-factor authentication systems by utilizing enterprise-grade identity management services such as Okta and Interac.
  
• Demonstrated experience with integrating large, enterprise, public facing identity systems with cloud-based identity services such as Okta, Azure AD, B2C and Auth0.