Network Operations Manager

Location: Green Bay, WI (hybrid)

Salary - $140,000/yr

Must Be US Citizen or Green Card 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Leadership:

• Hire, mentor, and coach staff, focusing on performance and improvement activities.

• Serve as an escalation point for the team.

• Conduct regular performance reviews and recommend annual compensation changes based on those reviews.

• Financial Management:

• Develop and manage the infrastructure budget, ensuring efficient allocation of resources.

• Identify opportunities to reduce costs and improve operational efficiency.

• Present recommendations to leadership.

• Prepare accurate budget forecasts and track spending against budget.

• Conduct cost-benefit analyses to evaluate the financial impact of infrastructure investments.

• Collaboration:

• Collaborate with other teams to develop the overall infrastructure strategy.

• Interact with customers and vendors (internal and external) and improve department success through great relationships.

• Act as an escalation point for the team, working with employees and contractors to resolve outstanding items and ensure overall customer satisfaction.

• Project Management:

• Act as a point person for understanding network/system lifecycles and lead multiple projects through planning, requirements, build, and execution.

• Define potential new project intake with requestors, summarize, and discuss with the team for prioritization.

• Lead annual disaster recovery exercise

• Daily tasks:

• Oversee the design, installation, maintenance, monitoring, patching and backup of the infrastructure.

• Develop, manage, and implement the organization's infrastructure strategy

• Create and communicate key networking performance metrics to IT leadership.

• Present recommendations to leadership in a clear and professional manner to support informed decision making.

• Develop a technology roadmap that incorporates cost, effort, and prioritization.

• Ensure on-call after-hours support is scheduled and staffed (you will be required to serve as an escalation point after hours).

• Identify, recommend, and implement opportunities to leverage technology and enhance process efficiencies that will best support business goals.

• Ensure the IT ticket process is followed, monitored, and reported on.

• Leverage and follow the change management process.

• Quickly adjust to constantly changing conditions, displaying a positive attitude toward new opportunities and change.

• Travel may be required (up to 10% domestic).

• Other duties/responsibilities as assigned.

Qualifications

QUALIFICATIONS, KNOWLEDGE, SKILLS, AND EXPERIENCE

• Bachelor’s Degree in Information Technology, Computer Science, or related field or equivalent experience.

• 15 years' experience in the field or related area

• 5 years' experience as a team lead or project management is preferred.

• Certification(s) in area of specialty is a plus

SKILLS/EXPERIENCE/REQUIREMENTS

• Extensive knowledge of network security, including firewalls, Intrusion Detection/Prevention Systems, Secure

• Access Service Edge (SASE)and vulnerability management solutions

• Vendor Negotiation Skills: Strong negotiation skills to secure favorable terms with vendors.

• Knowledge of routing and switching (including IOS configuration and management), wireless products, Unified Communications, SD-WAN, TCP/IP, NAT, VLANs, Spanning Tree, Firewall, and Structured cabling

• Strong problem solving and interpersonal skills

• Excellent written and verbal communication skills

• Security solutions: Multi-factor Auth, PAM, SEIM, Pen Testing, Vulnerability Scanning.

• Infrastructure monitoring tools.

• Experience with vendor management.

• Prior experience in DR/Business Continuity planning and exercises.