What are the responsibilities and job description for the Customer Service Representative position at Mac 5 Services?
Job Summary:
As a Customer Specialist at Mac 5 Services, you will play a crucial role in providing exceptional customer service to our clients in the residential plumbing, cooling, drains, heating, and electrical service industry. You will be responsible for handling inbound and outbound calls, building strong customer relationships, and promoting Mac 5 Services as the preferred service provider.
Responsibilities:
- Accept inbound calls and conduct outbound calling to assist customers with inquiries and service bookings.
- Develop and maintain positive relationships with customers by providing outstanding service .
- Analyze customer needs to recommend appropriate services and products, focusing on upselling opportunities.
- Ensure accurate data entry and efficient processing of bookings and customer information.
- Collaborate with team members and departments to deliver seamless service and resolve customer issues promptly.
- Participate in training sessions to enhance product knowledge and customer service skills.
Skills:
- Proficient in phone etiquette and communication skills.
- Strong customer service background with experience in sales and outbound calling.
- Ability to analyze customer needs effectively and upsell services.
- Bilingual proficiency in English and Spanish is a plus.
- Excellent multitasking abilities while using phone, email, and Microsoft Teams.
- Prior experience with Service Titan or call center operations is preferred.
Join our team at Mac 5 Services to enjoy competitive salary packages, opportunities for career growth, a supportive work environment, and the chance to make a difference in the lives of our customers. If you have a passion for delivering exceptional customer service and thrive in a dynamic environment, we welcome you to apply for the Customer Specialist position.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Rockledge, FL 32955 (Preferred)
Ability to Relocate:
- Rockledge, FL 32955: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18
