Credit Union Support Specialist (In Branch)

Job Title: CU Support Specialist I (In Branch)

Reports to: CU Support Manager

Purpose:

•  Provides adequate back-office administrative support to the credit union. This position requires strong attention to detail and the ability to multitask.

Essential job functions:

• Diligently researches and processes securing liens on collateral loans and the release of liens as appropriate.
• Effectively work with other financial institutions, dealerships, AK Department of Motor Vehicles, and other related partners and/or entities locally and nationwide.
• Scan, update, and maintain all necessary paperwork regarding member documentation. Promptly ensuring the retained format is legible within the CU’s retention software.
• Must meet individual and departmental goals
• Assisting in processing MRB deposits and maintaining on-site ATM balancing.
• Assisting with department reports and keeping them up to date
• Filing
• Incoming/outgoing phone calls-proper phone etiquette
• The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.
•  Including keeping up with any necessary shadowing to be confident and understanding of said department’s role.
• Express ideas/opinions to assist in simplifying and making more efficient department procedures.

Qualifications:

• Projects a positive attitude with members and employees consistent with the Credit Union’s mission and core values to maintain and contribute to a high level of member service.
• Must possess the ability to work independently under stressful and sensitive situations.
• Must have excellent written and verbal communication skills.
• Excellent time management and organizational skills.
• Must be able to work in a fast-paced environment along with at times be able to find tasks to fill slower days.
• Ability to work in a team setting with shared tasks at times

Benefits and Compensation:

• Competitive wages depend on experience (DOE)
• Share cost benefits on Medical, Dental, Vision
• 401K retirement and up to 5% match after one year of employment
• Employee referral bonus
• Up to 11 paid holidays annually
• PTO accrual per hours worked
• Flexible Float PTO
• Tuition Assistance/Professional Development