What are the responsibilities and job description for the Credit Union Support Specialist position at Mac Federal Credit Union?
TITLE: CU SUPPORT SPECIALIST I
REPORTS TO: CU SUPPORT MANAGER
PURPOSE:
• Provides effective back office administrative support to the credit union. This position
requires strong attention to detail with the ability to multitask.
ESSENTIAL JOB FUNCTIONS:
• Diligently researches and processes securing liens on collateral loans and the release of liens
as appropriate.
• Effectively work with other financial institutions, dealerships, AK department of motor vehicles
and other related partners and/or entities both local and nationwide.
• Scan, update, and maintain all necessary paperwork regarding member documentation. In a timely
manner, while ensuring retained format is legible within the CU’s retention software.
• Must meet individual and departmental goals
• Assisting in processing MRB deposits and maintaining on-site ATM balancing.
• Assisting with department reports and keeping them up to date
• Filing
• Incoming/outgoing phone calls-proper phone etiquette
• Performs other duties as assigned
• Effectively work with other departments to complete department tasks whenever necessary
including keeping up with any necessary shadowing to be confident and understanding of said
department’s role.
• Express ideas/opinions to assist in simplifying and making more efficient department
procedures.
QUALIFICATIONS:
• Projects a positive attitude with members and employees consistent with the Credit Union’s
mission and core values to maintain and contribute to a high level of member service.
• Must possess the ability to work independently under stressful and sensitive
situations.
• Must have excellent written and verbal communication skills.
• Excellent time management and organizational skills.
• Must be able to work in a fast-paced environment along with at times be able to find tasks to
fill slower days.
• Ability to work in a team setting with shared tasks at times.
