What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Mac Hospitality Management?
Overview
We are seeking a dedicated and friendly Night Auditor/Front Desk Agent to join our team. The ideal candidate will play a crucial role in providing exceptional guest experiences at our establishment. As the first point of contact for guests, you will be responsible for managing front desk operations, ensuring smooth check-ins and check-outs, and addressing guest inquiries with professionalism and courtesy. A background in hospitality management or experience in a similar role is preferred.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in billing and reservations.
- Handle guest inquiries, requests, and complaints promptly and effectively to enhance guest satisfaction.
- Maintain knowledge of hotel amenities, services, and local attractions to provide accurate information to guests.
- Operate phone systems to manage incoming calls, take reservations, and relay messages.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for new guests.
- Uphold high standards of cleanliness and organization at the front desk area.
- Assist in training new staff members on front desk procedures and customer service protocols.
Qualifications
- Previous experience in a front desk or hospitality role is preferred.
- Strong guest relations skills with a focus on providing excellent customer service.
- Proficiency in phone etiquette and communication skills; bilingual or multilingual abilities are a plus.
- Familiarity with hospitality management software or property management systems is advantageous.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills with attention to detail in managing reservations and guest information.
- A positive attitude and ability to work well under pressure in a fast-paced environment.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee assistance program
- Employee discount
Schedule:
- Evening shift
- Night shift
- Overnight shift
Ability to Commute:
- Owings Mills, MD 21117 (Required)
Ability to Relocate:
- Owings Mills, MD 21117: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18