What are the responsibilities and job description for the Customer Service Representative position at Mac Inc?
CUSTOMER SERVICE REPRESENTATIVE (CSR)
JOB TYPE AND CLASSIFICATION : Full Time Hourly Non-Exempt
JOB OVERVIEW :
MAC.BID buys truckloads of customer returns and overstock products then sells these items individually to the public through online auctions. The Customer Service position supports the customer base by teaching our customers and answering questions through various channels. This position reports to the Customer Service Team Lead. We are looking for someone will call center experience and MUST BE BILLIGUAL / BILLITERATE (English / Spanish). You will be based out of either the Henderson or Las Vegas location. This will be left to the discretion of the candidate once hired.
MAJOR DUTIES AND RESPONSIBILITIES :
- Provide top tier customer service using various channels
- Show the customer how to make an account and place a bid on the website or app
- Assist with returns associated with Members and Buyers Assistance plan
- Answer general customer questions, subject matter expert for all policies
- Research bid histories for customers
- Escalate issues to appropriate managers
- Liaise with Accounting for customer returns and pay issues
- Other tasks as assigned by management
QUALIFICATIONS :
BENEFITS :
MAC.BID is an equal-opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
