What are the responsibilities and job description for the Cell Phone Technician position at Mac Made Easy?
The role of a technician requires a high level of attention to detail, effective communication, and familiarity with technical tools. Candidates must be able to handle multiple projects, deliver work efforts that meet the highest quality standards, and be able to work with minimal supervision. In addition, you will be expected to:
ROLE AND RESPONSIBILITIES
- Help to oversee all functions of store and make sure everything runs smoothly
- Provide timely and quality repairs on customers smartphones, tablets and computers and make sure employees are as well
- Maintain proper inventory controls and make sure orders are done weekly
- Maintain high quality standards of customer service and care
- Promote and upsell additional products and electronic accessories to gain more sales and business in store
- Meet key performance standards and productivity goals
- Abide by company policies and procedures
- Provide knowledgeable and effective communication on repair process/updates to customers
- Maintain a clean and organized work space for yourself and employees and make sure store is cleaned
- Strive to constantly improve skills and move up
- Demonstrate a high level of motivation
- Look for ways to improve business performance and enhance customer service experience
- Be on time for every shift
REQUIREMENTS
- High school diploma
- Sales / customer service experience required
- MUST have experience with all brands of cellphone, computer, and tablet repairs- including but not limited to: iPhone, androids, Samsung, etc.
- Ability to work in a fast paced environment with a positive attitude
- Ability to follow directions and specific process steps to ensure quality workmanship
- Excellent communication and organizational skills
- Ability to work a flexible schedule including nights, weekends, and holidays if needed
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
- Commission pay
- Monthly bonus
Ability to Relocate:
- Lihue, HI 96766: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22
