What are the responsibilities and job description for the Computer Coordinator position at Mac Made Easy?
Company Overview
Mac Made Easy is a leading technology service provider specializing in Apple products. We offer comprehensive solutions that include sales, repair, and training to ensure our customers receive the best experience with their devices.
Summary
We are seeking a Coordinator to join our team at Mac Made Easy. In this role, you will be instrumental in managing operations related to customer support and sales for Apple products. Your contributions will directly enhance our commitment to providing exceptional service and support.
Responsibilities
- Coordinate daily operations of the help desk and support team.
- Manage customer inquiries and ensure timely resolution of issues.
- Oversee the scheduling of repairs and training sessions for clients.
- Assist in maintaining IT infrastructure and computer management tasks.
- Provide desktop support for both hardware and software issues.
- Collaborate with team members to improve service delivery processes.
- Utilize tools such as ServiceNow for tracking support tickets and performance metrics.
Requirements
- Proven experience in a coordination or administrative role within a technology environment.
- Strong understanding of computer hardware, software, and IT infrastructure.
- Excellent communication skills to interact effectively with customers and team members.
- Experience with help desk operations and desktop support is essential.
- Familiarity with Apple Products and basic tech support for customers
If you are passionate about technology and eager to make a difference in customer satisfaction, we invite you to apply today to join our dynamic team at Mac Made Easy!
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekdays
Work Location: In person
Salary : $18
