What are the responsibilities and job description for the Customer Support Representative position at MAC Medical?
MAC Medical is known for having a team culture that works together and inspires us to be better! We are a family owned and operated business founded in 1998 which builds American made medical equipment. In 2020, our growing business started Cooperworks Industries, a plastic laminate cabinet company. Join our team and grow with us!
Customer Support Representative
As a Customer Support Representative, you will engage with our customers, professionally address inquiries, accurately process orders, and proactively resolve issues.
Duties/Responsibilities:
- Interact with customers via telephone, email, or online chat, providing support and information on products or services.
- Ensure appropriate actions are taken to resolve customer problems and concerns.
- Maintain customer accounts and records of interactions, including details of inquiries, complaints, or comments.
- Utilize knowledge of specific products, services, or areas of expertise to answer inquiries or direct them to the appropriate staff.
- Perform other related duties as assigned.
Required Skills/Abilities:
- Excellent communication skills, including active listening.
- Service-oriented with the ability to resolve customer grievances.
- Proficient in computer skills with the capacity to learn new software.
- Knowledgeable, or able to quickly learn, about products, services, or areas of customer service specialization.
Education and Experience:
- High school diploma or equivalent.
- Experience in customer service is required.
- Preferably some experience with the product or service area to which the specialist will be assigned.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to lift up to 15 pounds at times.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- Paid time off
- Paid holidays
- Employee assistance program
- 401(k)
- 401(k) matching
Starting Salary: $20 - $24/hour or higher depending on experience.
Equal Opportunity Employer
Salary : $20 - $24
