What are the responsibilities and job description for the Customer Service Administrator position at Mac Metal Sales?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, handling inquiries, and resolving issues efficiently. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. A commitment to customer satisfaction is essential.
Responsibilities
- Provide outstanding customer support via phone, email, and chat.
- Handle data entry tasks accurately and efficiently.
- Assist customers with inquiries regarding products and services.
- Process cash handling transactions with precision.
- Conduct outbound calling to follow up on customer feedback or inquiries.
- Maintain a professional phone etiquette while interacting with customers.
- Analyze customer needs and provide appropriate solutions.
- Type responses and documentation quickly and accurately.
Requirements
- Proven experience in customer support or a similar role is preferred.
- Strong data entry skills with attention to detail.
- Familiarity with computerized systems for managing customer interactions.
- Experience in cash handling is advantageous.
- Excellent phone etiquette and communication skills.
- Ability to analyze situations and provide effective solutions.
- Strong typing skills for efficient documentation.
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you.
MAC is an EOE!
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Somerset, KY 42503 (Preferred)
Ability to Relocate:
- Somerset, KY 42503: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $17
