What are the responsibilities and job description for the Program Coordinator - EXP.O NOW Shared Services, IS Customer Experience position at Mac's List?
Description
Who we are :
Expeditors' Customer Experience Portfolio is exclusively focused on delivering value to customers and creating the digital products, like EXP.O NOW, that uplift the technology leadership with our customers and industry.
EXP.O NOW is a visionary, industry-leading platform developed by Expeditors that is the place to go to do business with us. Our technology enables a seamless digital experience that connects our customers to their goods, providing a powerful tool to support strategic business decisions. Capabilities include quoting, booking, shipment tracking, logistics document images, and reporting.
Who we're looking for :
The Shared Services team for EXP.O NOW is looking for a self-starter who will use their organization and leadership skills to embrace the Program Coordinator Title / Role and support the EXP.O NOW Program, the RTE (Program Manager), program / portfolio leadership, and stakeholders and support or fill in for the other roles throughout the program when needed.
Our Program Coordinator will assume support for our RTE in leading our Program ART / ARTS within the EXP.O NOW Program. The ideal candidate for this position must be detail oriented with strong communication, organization, and facilitation skills, is a problem solver, technically savvy, and can build relationships with our agile teams, product management, leadership, and stakeholders. They must also have a keen interest in creative problem-solving and bringing big ideas to life while also being comfortable with ambiguity and self-motivate to guide the ongoing success of EXP.O NOW.
Primary Responsibilities
- Overall support for the RTE, Product Managers and Scrum Masters, including assisting with the development and communication of PI Ceremony documentation, team member management, and facilitation of events when needed
- Support Portfolio Senior Program Manager and Architect as needed
- Communicate ART-wide various system downtime notifications
- Lead and project manage ad-hoc projects or cross-team collaboration as needed
- Administer and steward of all EXP.O NOW SharePoint site including permissions as well as manage content for parent level site.
- Administer and steward the EXP.O NOW AzureDevOps area, maintain and support of team and program dashboards and subsequent queries
- Track and provide metrics including the predictability metrics for the EXP.O NOW program system demo
- Foster a positive and productive environment within the program
- Keep program-level documentation organized and focused
- Promote a mindset and focus on relentless & continuous improvement
This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.
Qualifications
MINIMUM QUALIFICATIONS
DESIRED QUALIFICATIONS
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Additional Information
Expected base salary : $80,000 to $120,000
Expeditors offers competitive benefits to all full-time employees including :
All your information will be kept confidential according to EEO guidelines.
Salary : $80,000 - $120,000
