Program Supervisor - Case Management

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty, and addictions. We hire people who are skilled and passionate to meet our mission to end homelessness through outcome-based strategies that support personal and community transformation.

SUMMARY : River Haven is a 70-room community located in NE Portland which serves as transitional, Early Recovery Housing program for people experiencing homelessness or at risk for homelessness. The program participants are engaged with Behavioral Health Services and Substance Use Disorder programs.

The Case Management Program Supervisor is responsible for supervising Supportive Housing staff at this facility. They provide oversight of the day to day operations of the program and ensure a smooth flow of work processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Monitor occupancy and vacancy of units and ensure occupancy is at an optimum level.
• Coordinate and monitor daily operations of case management staff, ensuring adequate staffing and coverage.
• Responsibilities include hiring, conducting regular performance evaluations, coaching, reviewing requests for time off and schedule changes, discipline, and termination of assigned personnel.
• Plan and facilitate regular staff & partner meetings.
• Co-facilitate interdisciplinary case consultations with River Haven clinical, housing & supportive housing staff.
• Maintain effective communication, with direct reports, supervisor, tenants and property management staff.
• Oversee appropriate management and maintenance of client records system. Input and maintain accurate records of client’s progress in working toward individualized housing goals using MS Office, Apricot and HMIS.
• Conduct partner and internal program, file, and data audits.
• Assist in development and implementation of new policies and procedures and processes as needed
• Provide training, assistance and guidance to staff who are assisting clients in working toward the goals of recovery, healthcare connections, income enhancement, obtaining and maintaining permanent housing, and developing self-sufficiency.
• Aid and guide staff who are assisting individuals in completing needs assessments and developing goal driven plans.
• Work with internal and external housing providers to assure coordinated and streamlined transitions out of homelessness and into housing.
• Conduct follow-up activities consisting of progress checks, phone, and mail contacts.
• Assist the Associate Director of Supportive Housing as needed.
• Assist the Clinical Supervisor as needed and help support Behavioral Health outcomes.
• Take a collaborative and hands-on approach with team members when difficult client related issues need resolution.
• Oversee and facilitate events as needed.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Gather, edit, and refine program boilerplates and impact data. Help to keep files organized and updated.
• Adhere to all CCC policies, procedures, and guidelines.
• Attend all required meetings and trainings.
• Perform related duties as assigned, within the scope of the role.

SKILLS AND ABILITIES :

MINIMUM QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

Benefits : Central City Concern offers an incredible benefits package to our Regular / FT employees :

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.