Coordinator - Rental Service Telematics

Description

Join Our Team at MacAllister Machinery:

At MacAllister Machinery, we provide top-quality service and repair for equipment rentals. We are currently seeking an organized and customer focused Coordinator- Rental Services Telematics to join our team! You will have the opportunity to showcase your expertise and make a significant impact on our customers' success.

Why Join MacAllister Machinery

• Positive and Inclusive Environment:
  
  

Be part of a positive and inclusive work environment that fosters growth and development.

• Supportive Team:
  
  

Join a team that values collaboration and support, creating a rewarding workplace.

• Access to Resources and Training:
  
  

Enjoy access to excellent resources and training, empowering you to enhance your skills.

• Competitive Compensation:
  
  

Highlight any competitive salary or benefits package offered.

• Professional Development:
  
  

Mentor opportunities for continuous learning and career growth within the company.

• Stability:
  
  

MacAllister has been in business since 1945!

Position Summary

This position is responsible for managing the IN and MI Rental Services fleet telematics solutions to ensure the information provided to operations and customers is accurate and timely. This includes managing the hardware installation as well as the software solution.

Position Duties/Responsibilities

• Manage the installation and registration of the Rental Services fleet telematics solution
• Able to operate machinery at times during installation, testing, and/or troubleshooting
• Work with the vendor(s), service departments and technical operations team to determine ideal location for installing hardware per model
• Coordinate the creation of installation instructions by model to facilitate efficient and consistent installation across all product lines
• Work with service departments and vendors to ensure accuracy and timeliness of telematics installations
• Maintain accurate and updated reporting on telematics installation progress with rental service departments and management
• Support service department personnel, as necessary, with telematics installations, operation, and troubleshooting
• Identify and resolve problems, gather and analyze information and suggest alternative solutions if required
• Manage subscriptions with telematics vendors, adding new units, removing sold units, cancelling subscriptions and linking new API’d units
• Order hardware devices, install kits and manage appropriate inventory levels of each to facilitate efficient installation
• Manage the telematics user interface including user profiles, reports and data accuracy
  
  

Supervisory Responsibilities

• No formal responsibility for supervising others.
  
  

Required

Position Requirements

• High school diploma
• 5 years’ experience with heavy equipment and/or telematics
  
  

Preferred

• Associates or equivalent degree from a vocational school
• In depth understanding of the equipment rental industry, product lines and customers
  
  

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Excellent communication skills including verbal, written, listening, and non-verbal skills
• Strong computer skills and an ability to utilize OEM programs such as ET, VisionLink, Dealer Service Portal, Equipment Data, Outlook, Excel, Rental Man, and IntempoMX
• Excellent customer service, problem solving, and organization skills
• Good mechanical aptitude
• Ability to manage projects; handling change, conflict and addressing road blocks that may occur
  
  

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.