What are the responsibilities and job description for the Warehouse, Union - Parts position at MacAllister Machinery Co., Inc.?
Description
Objective
Primary duties of the position include but are not limited to: assists all walk and/or call-in customers in ordering parts, locating and ordering parts, processing all backorders and returns for customers and service department; and completing all associated paperwork.
Responsibilities
MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)
Objective
Primary duties of the position include but are not limited to: assists all walk and/or call-in customers in ordering parts, locating and ordering parts, processing all backorders and returns for customers and service department; and completing all associated paperwork.
Responsibilities
- Provides customer service to establish a positive, cooperative, working relationships with customers by assisting walk-in and/or call-in customers and internal/external customers with parts related issues, including ordering parts on the computer; back-ordering parts on the computer; inspecting and processing all returns, including requesting proof of purchase and assessing appropriate restocking charges; suggesting associated replacement parts and new product ideas; and providing product support literature.
- Maintains the parts counter and parts inventory areas, including keeping the areas clean and organized to ensure safe working conditions.
- Develops a cooperative and positive working relationship with other department employees to ensure quality work is being performed and schedules are being met.
- Maintains a good working relationship with vendors to resolve customer complaints to assure customer satisfaction
- Identifies and passes sales leads to appropriate person/department
- Performs other duties as required.
- Deliver and pickup parts and/or supplies in a safe and timely manner, as necessary
- Operate warehouse equipment to transport parts within the warehouse.
- May be assigned to duties in the yard as directed by Management.
- Safety
- Do not violate any safety rule or policy.
- Enforce all personal protective equipment rules and regulations.
- Ensure all safety rules and policies are enforced.
- Knowledge, skills and abilities typically acquired through a high school education or the equivalent.
- One to two years’ work related experience in a parts, field service or shop repair environment as a mechanic, field technician, foreman, parts counter person, etc. or the equivalent. Some Caterpillar and customer service experience is preferred.
- Good communication skills, including excellent listening, strong verbal, g ood non-verbal and basic written communication skills.
- Excellent customer service skills; good prospecting skills; and the ability to meet and/or exceed customer expectations.
- Strong decision-making skills with good creative thinking skills.
- Strong problem solving skills and a good ability to administer warranties and interpret and apply policies, procedures and guidelines.
- A good knowledge of the product market and a basic knowledge of the product with a working knowledge of the product’s location on the machine and the product’s function and service interval requirements.
- An excellent ability to operate industry specific programs and Microsoft Office software.
- A good ability to manage conflict and project management skills with a basic ability to manage change.
- The ability to work overtime and be on-call as needed, including weekends.
- The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates and customers.
- There is continuous standing and walking, and repeated bending and reaching, with the ability to lift up to 50 pounds.
MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)
