Lead - Shop Service

Description

Position at MacAllister Machinery

Position Summary

The Team Lead performs mechanical services on new and used heavy equipment in the service shop area. The position is responsible for testing, repairing heavy equipment, ordering parts and the job documentation associated with the repairs. Additional responsibilities include assigning work, assisting technicians in the troubleshooting and completion of work, facilitating efficiency in repairs by assisting technicians with parts and tooling, adhering to CAT Contamination Control guidelines, adhering to all safety regulations, and training new technicians on safety rules and best practices. The Team Lead provides critical on the floor coaching, mentoring and leadership for their team of technicians. Position reports and communicates daily to the Service Supervisor.

Responsibilities

• Responsible for safety performance of self and team, reinforcing adherence to all OSHA regulations and safety rules. Promotes and reinforces a culture of safety first by regularly observing technicians at work, assessing the safety of their behavior, the conditions in which they are working and providing regular, timely feedback.
• Diagnoses and repairs equipment in the service shop.
• Completes all required job documentation accurately and efficiently; this includes properly allocating time to each job, writing service reports, tracking parts charged, parts returned and remanufactured / warranty core returns. Ensures the team of technicians complete respective job documentation accurately and efficiently.
• Leads technician workforce, coordinating work assignments and communicating customer expectations for each assignment. Team Lead informs the Shop Supervisor of any changes made to the scope of work on the shop floor. Responsible for self and team adherence to company policies and procedures, providing coaching and delivering feedback to employees on an ongoing basis. Maintains strong healthy relationships with each technician based on mutual trust, respect, good communication and liberal application of the Golden Rule. Participates in annual evaluation with technician and supervisor.
• Assists the service technicians in completing assigned work for repairs and service maintenance, troubleshooting, and assisting with repair related problems as needed. Responsible for verifying "quality of work," setting high quality standards for repairs and measuring conformance to such standards.
• Maintains customer satisfaction by understanding customer needs and deadlines, completing scheduled repairs and service as safely, timely and accurately as possible. Eliminates the root cause of errors which result in customer dissatisfaction.
• Acts as major contributor in accomplishing the department's financial goals, sharing responsibility for all results such as profitability, expense management, customer satisfaction, rework, quality, turnover, and employee satisfaction.
• Maintains company issued equipment and tools, keeping them in good working order.
• Maintains good housekeeping (5S) in shop area and equipment; keeping it clean, organized and in good working order.

Qualifications

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO).