Sales - On-Highway Product Support Rep

Position Summary

This position will achieve parts and service profit goals by promoting and selling service programs, preventive maintenance contracts, parts, and additional repair programs within an assigned territory or region for the company’s On-Highway products.

Position Duties/Responsibilities

Primary Responsibilities:

• Develop On-Highway business in the assigned territory and ensures customers are satisfied with the MFC’s performance
• Responsible for promoting service capabilities as well as product offerings to current and potential new customers
• Partner with Service and Parts to provide technical details of the various services quoted
• Formulate and develop service-oriented programs that meet the approval of Caterpillar and prove profitable for the Company
• Review and update flat rates working with the service department to establish customer expectations
• Maintain order information and establishes credit between the customer and the Company prior to service work being performed
• Develop and maintain a professional working relationship with Caterpillar, their field representative and all involved personnel to support the service programs and achieve overall goals
• Initiate and complete reports and other associated paperwork detailing customer calls and sales activities utilizing the CRM
  • Proactively seek, maintain, and renew Customer Value Agreement (CVA) opportunities with new and existing customers
• Create custom incremental parts and service quotes for customers
• Performs other duties as assigned

Supervisory Responsibilities:

• No formal responsibility for supervising others

Position Requirements

Required:

• Bachelor’s degree in business administration, marketing, communication or mechanical/electrical curriculum
• 10 years or more of experience with On Highway and Caterpillar equipment, parts and/or service.

Preferred:

• Bachelor’s Degree with a business-related concentration
• Knowledge of full range of products (Caterpillar, etc.)

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Excellent communication skills, including verbal, written and listening skills
• Strong organizational skills
• Strong multitasking abilities, detail-oriented and self-motivated
• Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers, and people at all levels inside and outside the organization
• Proficient computer and data entry skills with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn CAT/MFC systems
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment
• Strong customer service skills and thorough understanding of Price, Quality, and Turnaround
• Ability to develop and maintain product knowledge of Caterpillar
• Ability to manage multiple situations and priorities simultaneously, guiding each situation from beginning to end for the desired positive outcome
• Ability to assess customer needs and evaluate customer satisfaction
• Ability to visualize the “big picture”, offering more than just “a sale” to the customer but including servicing the customer with the entire MFC product line solutions

Other Requirements of Position

• Works under limited supervision. Independently determines the approach to take and the methods to use. Interprets policy in terms of objectives. Informs manager of unusual situations with far reaching implications
• Major responsibilities typically require creativity and latitude. Employee typically operates with specific objectives but often few written or unwritten procedures as guidelines. Some policies or precedents for action exist
• If an error is made while in this position, it will require effort to identify and the error can impact the company financially
• Frequently communicates with customers, management, coworkers, and vendors
• Maintains equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.