Banquet Server (1 on-call)

Job Summary:
The Hotel Banquet Server is responsible for setting up, serving, and breaking down banquet events while ensuring an exceptional guest experience. This role involves delivering high-quality food and beverage service, maintaining event spaces, and assisting with special requests to create seamless and memorable functions. A successful Banquet Server is detail-oriented, professional, and thrives in a fast-paced, team-oriented environment.

Key Responsibilities
Event Setup & Breakdown

• Set up banquet rooms according to event specifications, including tables, chairs, linens, and décor.
• Arrange table settings, glassware, silverware, and centerpieces per hotel standards.
• Assist in placing buffet stations, bars, and beverage stations as required.
• Break down and clean banquet spaces after events, ensuring all equipment and supplies are properly stored.

Food & Beverage Service

• Greet guests warmly and provide attentive and professional service throughout the event.
• Serve plated meals, buffet items, and beverages according to service standards.
• Refill water, coffee, and beverages promptly while maintaining a clean table setting.
• Assist with wine and cocktail service as required, following alcohol service guidelines.
• Ensure all food and drinks are served at the correct temperature and presentation.

Guest Interaction & Customer Service

• Address guest inquiries, special requests, and dietary restrictions with professionalism.
• Monitor tables and anticipate guests' needs, providing timely and courteous service.
• Handle any guest concerns or issues efficiently, escalating to management when necessary.

Teamwork & Coordination

• Work closely with the banquet manager, captains, kitchen staff, and other servers to ensure smooth service.
• Assist bartenders and banquet managers with beverage preparation and service.
• Communicate effectively with the team regarding food courses, serving times, and event flow.

Cleanliness & Organization

• Maintain a clean and organized workspace, including banquet tables, service stations, and event areas.
• Clear tables and properly dispose of used dishes, glassware, and utensils throughout the event.
• Adhere to health and sanitation regulations, ensuring all food-handling procedures meet safety standards.

Company Policies & Professionalism

• Follow all hotel, company, and banquet policies, including service standards, attendance, meal and rest breaks, polished grooming and dress standards, and code of conduct.
• Uphold professionalism by engaging with guests respectfully, demonstrating integrity, and delivering exceptional service.
• Uphold MacArthur Place’s luxury service and hospitality brand standards by demonstrating integrity, respect, and teamwork.

Skills & Qualifications

• Previous banquet or restaurant serving experience preferred.
• Strong customer service and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic knowledge of food safety, sanitation, and proper handling of allergens.
• Upon hire, obtain and maintain Food Handler’s and Alcohol Service certifications as required by local laws.

Work Environment & Physical Requirements

• Ability to stand, walk, bend, lift, push, pull and carry trays, plated food and banquet equipment (up to 40 lbs) for extended periods.
• Availability to work flexible shifts, including mornings, evenings, weekends, and holidays.
• Working in a high-energy, fast-paced banquet or catering setting.
• Ability to work in indoors and outdoors environments, including exposure to sun and varying weather conditions and temperatures.

Perform other duties as assigned by management.

Benefits:

• Discounts on hotel stays, dining, and spa services.
• Career growth opportunities and development within the hospitality industry.
• A supportive, serene work environment dedicated to relaxation and wellness.

About MacArthur Place:
Originally a historic estate, MacArthur Place has evolved into Sonoma’s premier luxury resort, featuring 69 elegantly designed rooms, farm-to-table dining, curated wine tastings, a tranquil spa, an outdoor heated pool, and a state-of-the-art fitness center. Our dedicated team is passionate about delivering unforgettable guest experiences while fostering a culture of excellence, diversity, and inclusivity.

Join Our Team!
Join our team and be a key part of creating a world-class hospitality experience! Click on “Apply Now” above.

Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to HR@vegasgoldenknights.com to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.