What are the responsibilities and job description for the Front Desk Guest Service Agent (1 part-time) position at MacArthur Place Hotel & Spa?
Job Summary:
We are seeking a friendly, detail-oriented, and customer-focused Front Desk Agent to join our team. As the first point of contact for guests, you will play a vital role in creating a welcoming and seamless experience. Your responsibilities include managing reservations, handling guest inquiries, processing payments, and ensuring smooth front desk operations. If you thrive in a fast-paced hospitality environment and enjoy providing top-tier service, we’d love to hear from you!
Key Responsibilities:Guest Services:
Greet guests warmly and assist with check-in/check-out processes efficiently. Provide guests with information about hotel services, amenities, and local attractions while addressing requests, special accommodation, and complaints in a professional and timely manner. Coordinate with housekeeping and maintenance to ensure guest needs are met and maintain an organized and inviting front desk area.
Reservations & Bookings:
Process and manage room reservations via phone, email, online platforms, and in person. Update and modify reservations while ensuring accuracy in guest records, monitor room availability and pricing to maximize occupancy and revenue, and handle cancellations, no-shows, and reservation changes in accordance with hotel policies.
Financial Transactions & Billing:
Process guest payments, deposits, refunds, and incidental charges securely while issuing invoices and receipts and resolving billing discrepancies. Maintain accurate financial records and reconcile transactions at the end of each shift to ensure proper account management.
Hotel Operations & Administration:
Follow company policies regarding safety, security, dress code, attendance, and professionalism while maintaining accurate guest records, incident reports, and special request logs. Communicate effectively with hotel staff and departments to ensure seamless operations and handle confidential guest information with professionalism and discretion.
Qualifications & Skills:Education & Experience:
Previous experience in customer service, front desk operations, or hospitality is preferred, as it provides a strong foundation for handling guest interactions and operational tasks efficiently.
Technical & Soft Skills:
Proficiency in hotel reservation and property management systems (e.g., Opera, Maestro, Cloudbeds, PMS, etc.) is highly desirable. Strong verbal and written communication skills, excellent problem-solving and conflict-resolution abilities, and keen attention to detail are essential. The ideal candidate should possess strong organizational skills, the ability to multitask in a fast-paced environment, a professional demeanor, and a customer-focused attitude. Additionally, the ability to obtain and maintain Food & Alcohol Handler’s Certification, if required, is necessary.
Physical Requirements & Work Environment:
Flexibility to work various shifts, including nights, weekends, and holidays, is required. The role involves standing for extended periods and occasional lifting of objects. Regular interaction with guests and staff in a dynamic hospitality environment is expected, as well as adaptability to indoor and outdoor working conditions.
Assist other departments and perform other duties as assigned by management.
Benefits:
MacArthur Place offers a competitive benefits package, including health, dental, and vision insurance, a 401(k) savings plan, and paid time off (vacation, sick leave, and holidays). Employees also enjoy discounts on hotel stays, dining, and spa services, along with opportunities for career growth and development within the hospitality industry.
About MacArthur Place:
Originally a historic estate, MacArthur Place has evolved into Sonoma’s premier luxury resort, featuring 69 elegantly designed rooms, farm-to-table dining, curated wine tastings, a tranquil spa, an outdoor heated pool, and a state-of-the-art fitness center. Our dedicated team is passionate about delivering unforgettable guest experiences while fostering a culture of excellence, diversity, and inclusivity.
Join Our Team!
If you are a passionate hospitality professional with the ability to provide exceptional service, we invite you to join us and become a key part of the MacArthur Place team! Click on “Apply Now” below.
Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to HR@vegasgoldenknights.com to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
We are seeking a friendly, detail-oriented, and customer-focused Front Desk Agent to join our team. As the first point of contact for guests, you will play a vital role in creating a welcoming and seamless experience. Your responsibilities include managing reservations, handling guest inquiries, processing payments, and ensuring smooth front desk operations. If you thrive in a fast-paced hospitality environment and enjoy providing top-tier service, we’d love to hear from you!
Key Responsibilities:Guest Services:
Greet guests warmly and assist with check-in/check-out processes efficiently. Provide guests with information about hotel services, amenities, and local attractions while addressing requests, special accommodation, and complaints in a professional and timely manner. Coordinate with housekeeping and maintenance to ensure guest needs are met and maintain an organized and inviting front desk area.
Reservations & Bookings:
Process and manage room reservations via phone, email, online platforms, and in person. Update and modify reservations while ensuring accuracy in guest records, monitor room availability and pricing to maximize occupancy and revenue, and handle cancellations, no-shows, and reservation changes in accordance with hotel policies.
Financial Transactions & Billing:
Process guest payments, deposits, refunds, and incidental charges securely while issuing invoices and receipts and resolving billing discrepancies. Maintain accurate financial records and reconcile transactions at the end of each shift to ensure proper account management.
Hotel Operations & Administration:
Follow company policies regarding safety, security, dress code, attendance, and professionalism while maintaining accurate guest records, incident reports, and special request logs. Communicate effectively with hotel staff and departments to ensure seamless operations and handle confidential guest information with professionalism and discretion.
Qualifications & Skills:Education & Experience:
Previous experience in customer service, front desk operations, or hospitality is preferred, as it provides a strong foundation for handling guest interactions and operational tasks efficiently.
Technical & Soft Skills:
Proficiency in hotel reservation and property management systems (e.g., Opera, Maestro, Cloudbeds, PMS, etc.) is highly desirable. Strong verbal and written communication skills, excellent problem-solving and conflict-resolution abilities, and keen attention to detail are essential. The ideal candidate should possess strong organizational skills, the ability to multitask in a fast-paced environment, a professional demeanor, and a customer-focused attitude. Additionally, the ability to obtain and maintain Food & Alcohol Handler’s Certification, if required, is necessary.
Physical Requirements & Work Environment:
Flexibility to work various shifts, including nights, weekends, and holidays, is required. The role involves standing for extended periods and occasional lifting of objects. Regular interaction with guests and staff in a dynamic hospitality environment is expected, as well as adaptability to indoor and outdoor working conditions.
Assist other departments and perform other duties as assigned by management.
Benefits:
MacArthur Place offers a competitive benefits package, including health, dental, and vision insurance, a 401(k) savings plan, and paid time off (vacation, sick leave, and holidays). Employees also enjoy discounts on hotel stays, dining, and spa services, along with opportunities for career growth and development within the hospitality industry.
About MacArthur Place:
Originally a historic estate, MacArthur Place has evolved into Sonoma’s premier luxury resort, featuring 69 elegantly designed rooms, farm-to-table dining, curated wine tastings, a tranquil spa, an outdoor heated pool, and a state-of-the-art fitness center. Our dedicated team is passionate about delivering unforgettable guest experiences while fostering a culture of excellence, diversity, and inclusivity.
Join Our Team!
If you are a passionate hospitality professional with the ability to provide exceptional service, we invite you to join us and become a key part of the MacArthur Place team! Click on “Apply Now” below.
Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to HR@vegasgoldenknights.com to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
