Pool Server (4 part-time)

Job Summary:
The Hotel Pool Server is responsible for providing exceptional food and beverage service to guests in the poolside and outdoor lounge areas. This role involves taking and delivering orders efficiently, maintaining a clean and organized poolside environment, and ensuring guest satisfaction. The Pool Server must provide friendly and attentive service while upholding the hotel's hospitality standards.

Key Responsibilities
Guest Service & Hospitality

• Greet guests warmly, present menus, and explain daily specials.
• Take food and beverage orders accurately and relay them to the kitchen and bar efficiently.
• Serve food and drinks promptly, ensuring the correct temperature and presentation.
• Engage with guests professionally, anticipating their needs and preferences and accommodating dietary restrictions.
• Provide recommendations on the menu items, including specialty cocktails and local cuisine.
• Ensure guests have all necessary items, such as napkins, utensils, and condiments.
• Respond promptly to guest inquiries and special requests.

Order Management & Delivery

• Accurately enter orders into the hotel’s Point of Sale (POS) system.
• Transport and deliver orders efficiently to maintain food and beverage quality.
• Check orders before delivery to ensure accuracy and presentation standards.
• Handle guest concerns or complaints professionally and escalate issues when necessary.
• Offer additional items, such as dessert or drink refills, to enhance the guest experience.
• Check back with guests throughout their meal to ensure satisfaction and handle any concerns promptly.

Poolside Maintenance & Cleanliness

• Keep poolside tables, lounge areas, and cabanas clean and presentable.
• Remove empty dishes, glasses, and trash promptly.
• Ensure service stations are stocked with necessary supplies (utensils, straws, condiments).
• Monitor and maintain the cleanliness of pool deck, furniture, and surrounding areas.
• Assist in setting up and breaking down the poolside dining area as needed.

Collaboration & Teamwork

• Work closely with kitchen staff, bartenders, and fellow servers to ensure smooth service.
• Assist food runners and bussers in delivering and clearing plates.
• Communicate with the hotel staff regarding guest requests and special accommodation.
• Support teammates during peak hours to maintain seamless operations.

Payment & Billing

• Present checks, process payments, and handle cash, credit card transactions, and hotel room charges.
• Ensure accurate billing and apply any applicable discounts or promotions.
• Handle split checks and gratuities according to hotel policies.

Compliance with Hotel & Brand Standards

• Follow all food safety, health, and sanitation regulations, including proper handling of food, beverages, and allergens.
• Adhere to hotel’s dress code, grooming and uniform standards, and service protocols while maintaining a polished appearance and a positive, team- and guest-oriented attitude.
• Comply with company policies to include attendance, meal breaks, uniform standards, professionalism, and code of conduct.
• Uphold MacArthur Place’s luxury service and hospitality brand standards.

Skills & Qualifications

• Previous serving experience preferred, especially in a hotel, resort, or poolside setting.
• Strong communication and teamwork skills with ability to multitask in a fast-paced environment.
• Ability to stand, walk, bend, push, pull and lift/carry trays up to 40 lbs. for extended periods.
• Knowledge of cocktail service, food handling, and health safety regulations.
• Ability to work in outdoor environments, including exposure to sun and varying weather conditions and temperatures.
• Availability to work flexible shifts, including mornings, evenings, weekends, and holidays.
• Upon hire, obtain and maintain Food Handler’s and Alcohol Service certifications as required by local laws.

Work Environment & Physical Requirements

• Standing and walking for long periods in an outdoor setting.
• Safely and efficiently carry trays and beverages from the kitchen to across poolside areas.
• Exposure to sun, heat, and varying weather conditions.
• Working in a high-energy, fast-paced hospitality environment.

Benefits:

• Discounts on hotel stays, dining, and spa services.
• Career growth opportunities and development within the hospitality industry.
• A supportive team that values creativity, collaboration, and passion.

Perform other duties as assigned by management.

About MacArthur Place:
Originally a historic estate, MacArthur Place has evolved into Sonoma’s premier luxury resort, featuring 69 elegantly designed rooms, farm-to-table dining, curated wine tastings, a tranquil spa, an outdoor heated pool, and a state-of-the-art fitness center. Our dedicated team is passionate about delivering unforgettable guest experiences while fostering a culture of excellence, diversity, and inclusivity.

Join Our Team!
Join our team and be a key part of creating a world-class hospitality experience! Click on “Apply Now” below.

Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to HR@vegasgoldenknights.com to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.