Receptionist

Receptionist

JOB SUMMARY

Macatawa Bay Yacht Club is seeking a passionate, Receptionist. This position is responsible for excellent relationships with members and guests as the front desk is the center of all Club events. Promotion along with assisting the Club Management are key components of this position. The Receptionist must have a working knowledge of all Club operations and go above and beyond to exceed members’ and guests’ expectations.

Macatawa Bay Yacht Club is located on the shores of Lake Macatawa with breathtaking views of Lake Michigan, offering sailing, powerboating, an outdoor pool, and four distinct dining options—formal, casual, outdoor patio, and Banquet/Events. As one of the most active Sailing Clubs in the country, we host major National events every year and strive to provide unmatched experience for our members and guests.

ESSENTIAL JOB FUNCTIONS

• Greets all members and guests as they enter and exit the club.

• Fulfills members’ requests (for example: reservations, payments, phone calls, etc.).

• Resolves member and guest problems efficiently and courteously.

• Monitor incoming and outgoing traffic in the Club and report suspicious activity.

• Knowledge of the Club’s telephone and voicemail systems.

• Answers direct incoming telephone calls and convey messages as needed.

• Provides concierge-type services to guests.

• Accept dining room reservations.

• Maintains effective relationships and communication with all other departments.

• Informs Housekeeping and Engineering departments as problems arise.

• Performs general office work such as word processing, filing and operating copy machine.

• Greets job applicants filling out applications and supply them with proper forms.

• Perform member-family relations responsibilities (for example, checking obituaries and

preparing and sending thank-you letters, get-well cards, etc.)

• Attends meetings as assigned.

• Assist with miscellaneous projects from other departments within the Club (for example,

statements, newsletters, marketing pieces, meeting materials, menus, etc.).

• Registering of lost and found items.

• Stamp, sort, and distribute mail.

• Performs other appropriate tasks assigned by Club Management.

JOB QUALIFICATIONS

• Good attitude and highly motivated self-starter.

• High School diploma or equivalent.

• College Education preferred.

• Hotel, private club, concierge or receptionist experience preferred.

• Proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook).

• Extremely strong communication skills using spoken and written words in a professional manner to members, guests and staff.

• Proficient with English grammar.

• Must be able to handle stress in a healthy and professional manner.

• Must be able to complete tasks in an accurate and timely manner.

• Has the ability to learn new technologies as necessary.

• Knowledge of and ability to perform required role during emergency situations.

• Ability to keep information confidential and operate with honesty and integrity.

PHYSICAL REQUIREMENTS

• Must be able to stand; walk; bend; and use hands to finger, handle or feel.

• Must be able to reach with hands and arms; talk and hear.

• Must be able to occasionally lift and/or move up to 30 pounds.

• Must be able to sit for prolonged periods of time.

• Must be able to moderate noise levels in the work environment.

• Must be able to handle hot and cold interior and outdoor conditions.

• Specific vision abilities required by this job include close vision, distance vision, color

vision, peripheral vision, depth perception, and the ability to adjust focus.

• Must be able to stoop or kneel to access files.

• Must be able to see the computer screen, paperwork, etc.

This job description is an outline of job requirements and may not include all job functions that will be required by Macatawa Bay Yacht Club. This description is subject to change without notice.

SKILLS:

 Typing WPM

 10-Key Touch Sight

 Data entry

 Switchboard or multi-line phone system

 Other:

COMPUTER:

 TAI / RM (will train)

 Software (to include word processing, spreadsheets, databases or other applications):

HOURS

In season (Memorial Weekend through Labor Day Weekend)10am – 5pm, Tuesday through Saturday

Current Hours – this is a new position and we would like to work with the new receptionist to determine hours needed.

Three days a week – 10 – 3

As the season picks up, hours may be added.

PAY

$16 - $18 per hour

Meal Per Shift

Bonus to work through end of year

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 10 – 35 per week

Benefits:

• Flexible schedule
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Ability to Relocate:

• Macatawa, MI 49434: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $18