What are the responsibilities and job description for the Receptionist/Administrative Assistant position at Maccaro Orthodontics & Pediatric Dentistry?
At Maccaro Orthodontics and Pediatric Dentistry, we pride ourselves on creating a welcoming, warm, and friendly environment for both our patients and their families. We are looking for someone at the front desk who shares our commitment to excellent customer service and can create positive first impressions for everyone who walks through our doors. If you’re a people person, have a smile that shines through the phone, and enjoy helping others, this position is for you!
Key Responsibilities:
- Patient Greeting & Customer Service: Greet all patients and parents with a friendly, warm, and welcoming attitude as they arrive at the office. Make sure they feel comfortable and cared for during their visit.
- Phone Management: Answer incoming phone calls in a professional and friendly manner, addressing inquiries, scheduling appointments, and offering assistance as needed.
- Appointment Management: Confirm all next-day appointments and schedule future appointments for patients. Ensure that all scheduling is accurate and reflects the correct time and doctor availability.
- Patient Paperwork & Charting: Administer patient paperwork, ensuring all necessary forms are filled out correctly. Accurately chart patient information into our CRM system.
- Lobby Maintenance: Keep the office lobby clean and organized, ensuring it is a welcoming environment for patients and visitors.
Qualifications:
- People Skills: A warm, friendly personality with the ability to interact effectively with children, parents, and team members. Excellent communication skills and a strong desire to help others are essential.
- Phone Etiquette: Strong phone skills, including the ability to manage multiple phone calls with professionalism and clarity.
- Basic Computer Skills: Comfortable with basic computer use and able to quickly learn our CRM system for scheduling, charting, and tracking patient information.
- Organizational Skills: Ability to manage multiple tasks at once and maintain attention to detail in a fast-paced environment.
- Team Player: A collaborative attitude and willingness to work with others to maintain an efficient and positive work environment.
Additional Requirements:
- Previous customer service experience preferred.
- Ability to remain calm under pressure and manage patient needs effectively.
- High school diploma or equivalent required.
- Experience with dental or medical office management systems a plus, but not required.
Why Join Us?
At Maccaro Orthodontics and Pediatric Dentistry, we offer a supportive work environment, opportunities for growth, and the chance to be part of a team dedicated to providing the best care for our patients. If you’re passionate about working with people and delivering top-notch service, we’d love to have you on our team!
To Apply:
Please submit your resume and cover letter highlighting your experience and why you’d be a great fit for this position.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 33 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
Ability to Commute:
- Garden City, NY 11530 (Required)
Work Location: In person
Salary : $20 - $25