What are the responsibilities and job description for the Retail Loan Administration Manager position at Machias Savings Bank?
Are you looking for an opportunity to learn, grow, and thrive with one of the “Best Places to Work in Maine”? Machias Savings Bank is more than a bank committed to serving our customers and empowering them to reach their potential; we are a family-first, employee-focused group of community leaders committed to moving Maine — and each other — forward.
Our baseline benefit package includes Profit Sharing, 401(k) match, Health, Dental, Vision, Life and Disability Insurance, generous Paid Time Off options and more!
A career with Machias Savings Bank is as rewarding as it is challenging, and we can’t wait to work with you!
• Voted Best Small Bank in Maine - Newsweek
• Voted 2022 Best Bank To Work For - American Banker
• Voted 2022 Best Places To Work in Maine - MESHRM
MSB is seeking a full-time Manager for our Retail Loan Administration (RLA) team. This position offers an excellent opportunity to manage daily department operations, supervise a talented team, and deliver exceptional service to our Mortgage Loan Officers.
Key Responsibilities:
- Oversee the efficient and accurate administration of HELOCs and mortgages, (conventional and Fannie) to guide customers seamlessly through their lending journey.
- Provide effective leadership to the RLA team, ensuring prompt resolution of loan-related research and service challenges.
- Strategically prioritize investments in People, Process, and Technology to optimize departmental efficiency.
- Foster a collaborative work environment that encourages team development and process innovation.
- Employ strong analytical and problem-solving skills to achieve operational excellence while balancing the needs of employees and customers.
Qualifications:
- A minimum of 5 years' experience in a leadership role with a focus on delivering outstanding customer service.
- Experience managing small to medium sized teams with a focus on delivering outstanding customer service.
- Proven expertise in streamlining processes for enhanced efficiency.
- Exceptional communication skills, including strong analytical and writing abilities.
- Strong time management, follow-through, and organizational skills.
