Community Manager

Community Manager, Smith & Burns

Job Posting

Roles and Responsibilities 

Reporting directly to the Regional Manager and working closely with a skilled team, the Community Manager is a supervisory position with the authority, responsibility, and accountability to plan, implement and monitor operations of the assigned community. The Community Manager is responsible for maximizing long-term operating performance, overseeing, and enhancing financial growth and maintaining the physical condition of the community while guiding and growing onsite team members. This individual will utilize his/her unique set of skills and relationships to contribute to a dynamic and growing company. Mack Property Management seeks confident, resourceful, and self-initiating team players with the ability to thrive in a fast paced, multi-pronged work environment where each individual contributor is expected to drive projects forward while also working collaboratively to achieve shared goals. He/she will be expected to manage projects independently or through a team, make important decisions about operational approaches while also leveraging the strengths of the broader team to deliver the high-quality, high-impact work that will lead to the success of our reputation. 

Specific duties and responsibilities include:

• Consistently demonstrates commitment to company mission and core values of Integrity, Excellence, Care & Respect and Vitality.
• Adheres to all Mack Property Management employee policies, Code of Conduct and applicable rules, laws, regulations or bargaining agreements.
• Responsible for all operational, marketing, and financial aspects of the property and for meeting established goals and objectives in those areas.

Achieves results by facilitating optimum performance of the property in areas such as:

• Managing team member performance (including contractors)
• Marketing strategies
• Leasing
• Generating traffic to the physical site and applicable social media sites
• Collections
• Resident services
• Maintenance
• Revenue enhancement
• Capital improvements
• Information reporting, and Compliance with all applicable laws and company policies.
• Hires, trains, evaluates, motivates, and supervises all on-site team members.
• Ensures the physical condition and maintenance of the community.
• Performs various special projects and tasks as required and/or requested.
• Consistently demonstrate commitment to our mission and core values (Integrity, Excellence, Care & Respect and Vitality)
• Adherence to all Mack Property Management employee policies, Code of Conduct and applicable rules, laws, regulations or bargaining agreements.
• Any other duties and/or tasks that may be assigned.

Essential Skills/Attributes of the Ideal Candidate 

• Any combination of education and experience that achieves the appropriate balance of hard and soft skills will be considered.

• A minimum of 2 years of experience as a multi-family property manager (200 units) is preferred.
• Experience with property management applications including Yardi, RealPage, Onesite, Epay, PayScan, SafeRent, Radix and Funnel preferred.
• Familiar with PO systems preferred.
• Completing a monthly variance report with comments-skills
• Experience with budgeting and reforecasting preferred.
• Exceptional oral and written communication skills with internal and external partners and with residents.
• Demonstrated experience in leadership and building teams.
• Strong marketing strategies to include knowledge of internet and social media.
• Demonstrates professional leadership skills through effective work habits, attitude, inter-personal skills, initiative, and follow-through.
• Demonstrates ability to work effectively under pressure with multiple and changing priorities and deadlines as evidenced by use of tact, maturity, interpersonal effectiveness, good judgement, and discretion.
• Customer-service and external stakeholder orientation.
• Strong attention to detail.
• Strong communication skills.
• Demonstrates organization and time management skills.
• Working independently
• Ability to work weekends as necessary.
• Valid driver’s license required.

Compensation, Benefits and Requirements

Salary for this position is highly competitive and commensurate with experience. The compensation structure includes a base salary, paid bi-weekly and qualifies to also earn a performance bonus.  This is a full-time, EXEMPT requiring 40 hours per work week.   Additional or non-business hours and varying amounts of travel may be warranted based on the needs of the business.   MPM offers a well-rounded benefits package, including health, disability, life, and 401k retirement.  A generous time off program aligns with our core value of Vitality where we believe in fostering a culture of well-being.   

About MACK Property Management

MACK is more than a property management company.  We strive to do things differently by delivering a personal and distinctive experience to our customers.  We believe in bringing the quality of life and living to our residents, employees, and partners.  We believe in doing the right thing, making a difference, and leaving a legacy we are proud of.  We hold a high standard of excellence for ourselves, colleagues, and partners.  We genuinely care for and respect ourselves and others.   We support thoughts, actions and behaviors that add to our personal and professional vitality and well-being.  

Mack Property Management is an equal opportunity employer and commits to employing applicants from diverse backgrounds of all kinds.