General Manager

General Manager - The Weld - Raleigh

Job Posting

Summary

The General Manager is a supervisory position with the authority, responsibility and accountability to plan, implement and monitor operations of the assigned community. The General Manager is responsible for maximizing long-term operating performance, overseeing and enhancing financial growth and maintaining the physical condition of the community while guiding and growing onsite team members. This individual will utilize his/her unique set of skills and relationships to contribute to a dynamic and growing company.

Essential Functions

• Responsible for all operational, marketing, and financial aspects of the properties and for meeting established goals and objectives in those areas.
• Manage team member performance (including contractors)
• Generate traffic to the physical site and applicable social media sites
• Achieve results by facilitating the optimum performance of the property in the areas of:

• Personnel management
• Marketing strategies
• Leasing
• Generate traffic
• Collections
• Resident services
• Maintenance
• Revenue enhancement
• Capital improvements
• Information reporting
• Compliance with all applicable laws and company policies

• Hires, trains, evaluates, motivates, and supervises all on-site team members
• Management and oversite of complex capital expenditure projects.
• Ensures physical condition and maintenance of the community meets applicable standards and expectations of leadership and ownership groups.
• Maintain all records and resident files in an orderly and up-to-date manner
• Uses company timekeeping software to document time and attendance, approving timecard for each pay cycle. 
• Performs other duties as assigned.
• Consistently demonstrates commitment to our mission and core values (Integrity, Excellence, Care & Respect and Vitality). 
• Adherence to all Mack Property Management employee policies, Code of Conduct and applicable rules, laws, regulations or bargaining agreements

Competencies/Required Skills/Abilities

• Experience with property management applications including RealPage, MRI, or Yardi preferred
• Certified Apartment Manager, Accredited Apartment Manager, ARM is preferred
• Exceptional oral and written communication skills with internal and external partners and with residents
• Demonstrates professional leadership skills through effective work habits, attitude, inter-personal skills, initiative, and follow through.
• Manage projects independently or through a team.
• Ability to motivate, inspire, and lead a on-site team.
• Demonstrates ability to work effectively under pressure with multiple and changing priorities and deadlines as evidenced by use of tact, maturity, interpersonal effectiveness, good judgement, and discretion.
• Customer service orientation.
• Strong attention to detail.
• Demonstrates organization and time management skills.
• Ability to influence others.
• Strong negotiation skills.
• Strong marketing strategies to include knowledge of internet and social media.
• Demonstrated experience in leadership and building teams.
• Ability to work weekend as necessary.
• Valid driver’s license required.

Supervisory Responsibilities

• Supervises staff, including interviewing, scheduling, training, planning, assigning, and directing work.
• Appraising performance, rewarding, and disciplining; addressing complaints and resolving problems. 

Required/Preferred Education and Experience

• Bachelor’s degree in a related field preferred. Equivalent combination of education and experience will be considered.
• A minimum of 5 years experience as a multi-family property manager preferred
• Luxury - Class A - housing/condo experience required (if applicable)
• Multi-site manager experience required (if applicable)

Work Environment/Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Must be physically able to sit, climb, balance, bend, stoop, kneel, crouch or crawl occasionally.
• Must be physically able to inspect community including walking property
• Must be able to lift up to 25 pounds occasionally.
• Must be able to push/pull up to 25 pounds occasionally.
• Use hands/fingers to handle or feel and reach with hands and arms.
• Frequently required to talk and hear.
• Vision abilities required including depth, perceptions, and ability to adjust focus throughout the day.
• Noise level is usually low.

Compensation, Benefits and Requirements

Salary for this position is highly competitive and commensurate with experience. The compensation structure includes a base salary, paid bi-weekly and qualifies to also earn a performance bonus.  This is a full-time, EXEMPT requiring 40 hours per work week.   Additional or non-business hours and varying amounts of travel may be warranted based on the needs of the business. MPM offers a well-rounded benefits package, including health, disability, life, and 401k retirement.  A generous time off program aligns with our core value of Vitality where we believe in fostering a culture of well-being.  

About MACK Property Management

MACK is more than a property management company.  We strive to do things differently by delivering a personal and distinctive experience to our customers.  We believe in bringing the quality of life and living to our residents, employees, and partners.  We believe in doing the right thing, making a difference, and leaving a legacy we are proud of.  We hold a high standard of excellence for ourselves, colleagues, and partners.  We genuinely care for and respect ourselves and others.   We support thoughts, actions and behaviors that add to our personal and professional vitality and well-being.  

Mack Property Management is an equal opportunity employer and commits to employing applicants from diverse backgrounds of all kinds.