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Service Technician

Mack Trucks
Bolingbrook, IL Full Time
POSTED ON 3/26/2025 CLOSED ON 3/31/2025

What are the responsibilities and job description for the Service Technician position at Mack Trucks?

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Mission/Purpose of the Job

Full time position to perform PM services & up to major repairs on Class 8 (some class 7) heavy duty trucks as well as trailers. This position will report to the Shop Foreman.

Key Responsibilities/Accountabilities

  • Perform PM service and annual inspections on Class 8 (some class 7) trucks and maintenance on trailers as needed
  • Maintain workspace in safe and orderly manner
  • Perform duties following all applicable safety regulations and processes
  • Determines vehicle condition by conducting inspections and diagnostic tests; identifying worn and damaged parts
  • Corrects vehicle deficiencies by removing, repairing, adjusting, overhauling, assembling, disassembling, and replacing major assemblies, sub-assemblies, components, parts, or systems, such as, power and drive trains, electrical, air conditioning, fuel, emission, brake, steering, hydraulics; completes machine shop operations; making adjustments and alignments including bearing loads, gear tooth contact, valve mechanisms, governors, oil systems, control linkages, clutches, and traction units
  • Verifies vehicle performance by conducting test drives; adjusting controls and systems
  • Keeps shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
  • Updates job knowledge by participating in educational opportunities; reading technical and regulation publications

Critical Competencies

  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Situational adaptability: Adapting approach and demeanour in real time to match the shifting demands of different situations
  • Customer Focus: Building strong customer relationships and delivering customer-centric solutions
  • Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
  • Priority Setting: Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus
  • Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
  • Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
  • Ensures Accountability: Holding self and other accountable to meet commitments

Personal Profile

Essential Education And/or Training Qualifications And Certificates

  • High school diploma or equivalent
  • 3 years' experience as heavy-duty truck/diesel engine mechanice preferred
  • CDL license required

Preferred Experience And Knowledge

  • In-depth mechanical working knowledge of all makes of heavy duty trucks, diesel engines, and associated powertrain components
  • Familiarity with JPRO (or similar) diagnostic reader and associated OEM software preferred

Individual must have their own tools

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Arrow Truck Sales, part of Volvo Group, is the leading retailer of used medium and heavy duty trucks in North America, with locations throughout the US and Canada. Since 1950, Arrow has built a solid reputation in the trucking industry by providing high-quality, pre-owned vehicles to customers who want to maximize the value of their purchasing dollars.
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