What are the responsibilities and job description for the Assistant Store Leader position at Mackage?
About Us
Mackage is a luxury outerwear brand that has been delivering exceptional quality and innovative design since 1999. Our commitment to purpose and performance has earned us a reputation as a leader in the industry.
We value diversity and inclusion and invite applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S persons, and otherwise marginalized individuals.
The Job:
As an Assistant Store Manager, you will lead the team and drive store operations, including service, brand integrity, store standards, training, and people performance.
Your Responsibilities:
- Maximize store sales and KPIs to achieve sales targets while achieving personal sales targets.
- Motivate and inspire teams to deliver exceptional customer service and meet sales targets.
- Develop and maintain strong relationships with management and HQ partners.
- Support performance evaluations, turnover, and action plans for sales team members.
- Monitor sales floor and zone coverage to drive sales and maintain a customer-centric environment.
- Engage with customers proactively using CRM and grow the clientele database.
- Recruit, develop, and retain top-performing team members who embody the Mackage brand.
- Manage operational tasks efficiently, including reports, payroll, scheduling, and inventory management.
- Lead by example and ensure store policies compliance is maintained and communicated.
- Resolve customer complaints and issues promptly and professionally.
What You'll Need:
- Luxury/Premium retail experience – strong familiarity with the luxury market.
- Strong leadership & management – minimum of 5 years experience in a leadership role, or minimum of 2-3 years in a supervisory role (retail preferred).
- Results-oriented and adaptable.
- Excellent selling and customer service skills.
- Proven operational excellence and multitasking skills.
- Effective communication and interpersonal skills.
- CRM and clienteling experience – prior experience using CRM programs to drive customer engagement.
- Familiarity with the Short Hills market and competitive landscape is a plus.
- Technical proficiency – Microsoft Office suite and POS programs.
- Multilingual skills – a plus but not required.
