What are the responsibilities and job description for the Assistant Store Manager position at Mackage?
About MACKAGE
Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.
A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.
Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S persons and otherwise marginalized persons.
Assistant Manager
Reporting to the Store Manager, you will be responsible for the team and effective operations of the store from service, brand integrity, store standards, training to people performance.
What you’ll do:
- Maximize the store sales and KPIs to achieve store sales targets while achieving personal sales targets.
- Motivate and inspire teams to high performance and exceptional customer service, with a strong clientele mindset.
- Communicate with management and HQ partners effectively.
- Support performance evaluations, turnover and action plans for sales team.
- Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.
- Ensure proactive client engagement leveraging CRM and growing the clientele database.
- Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors.
- Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.
- Model and ensure store policies compliance are achieved and communicated.
- Ensure proper maintenance and organization of the store standards front and back of house.
- Handle customer inquiries, concerns and returns effectively.
What you’ll need:
- Luxury/Premium retail experience – strong familiarity with the luxury market is essential.
- Strong leadership & management – minimum of 5 years experience in a leadership role, or minimum of 2-3 years in a supervisory role (retail preferred).
- Results oriented and adaptable mindset.
- Exemplary selling and customer service skills.
- Operational excellence & multi-tasking – ability to execute operational tasks seamlessly and manage workload.
- Exceptional communication skills – strong verbal and interpersonal skills to engage both clients and team members.
- CRM & clienteling experience – prior experience using CRM programs to drive customer engagement, outreach, and retention.
- Familiarity with the Short Hills market and competitive landscape is a plus.
- Technical proficiency – familiarity with Microsoft Office suite and knowledge of POS programs is a plus.
- Multilingual skills – a plus but not required.
We want to get to know you
