What are the responsibilities and job description for the Store Manager position at Mackage?
About MACKAGE
Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.
A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.
Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S persons and otherwise marginalized persons.
Store Manager
As Store Manager, you are an integral part of our brands’ image and store performance.
What you’ll do:
- Sales and customer service
−Maximize the store sales and KPIs to achieve store sales targets.
−Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.
−Ensure proactive client engagement leveraging CRM and growing the clientele database.
−Inspire and motivate the team to high performance and exceptional customer service.
- Leadership
−Monitor, develop and lead the team by showcasing a positive environment in which members participate, cooperate and collaborate with each other.
−Partner and collaborate with management and HQ partners effectively.
−Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors.
−Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.
−Model and ensure store policies compliance are achieved and communicated.
−Respond and adapt to changing demands of the business and create action plans relating to opportunities to support customer experience while focusing on strategic, operational, and leadership excellence.
−Conduct weekly, monthly and quarterly performance evaluations within the team and manage the store turnover to support retention.
- Operations
−Provide proper training and development on product knowledge and selling ceremony.
−Ensure proper maintenance and organization of the store standards front and back of house.
−Handle customer inquiries, concerns and returns effectively.
−Oversee the daily operations while managing inventory levels and loss prevention best practices.
What you’ll need:
- Minimum of five (5) years experience in a preferred fashion luxury retail environment, three (3) years (at least) as a store manager.
- Strong leadership, result-oriented and solid business acumen.
- Excellent written and verbal communication skills. Multilingual is a plus.
- Must have a team centric attitude and proactive mindset.
- Exemplary selling, training and customer service skills.
- Ability to multi-task, organize, and prioritize workload.
- Knowledge of Microsoft Office Suite and POS operating systems.
We want to get to know you
