Customer Service Representative

Mackay Communications, Inc., dba Mackay Marine, is a global marine electronics service company with more than 475 employees across 47 service depots in seventeen (17) countries, including the Americas, Asia, Europe, and Africa. For over 50 years Mackay has sold, installed, and serviced navigation and communication equipment onboard commercial and naval ships. We sustain our industry-leading position by hiring the right people for the right job and by offering competitive salaries and benefits such as paid time off, 401K with match, a pension plan, and health/dental/vision/life/disability insurance.

Mackay’s Commercial Sales team currently has an opening for an experienced Customer Service Specialist in our Tacoma, WA office. The ideal candidate will have direct experience in the maritime industry as well as the skills and qualifications outlined below.

Customer Service Specialist Job Summary:

The primary responsibility of the Customer Service Specialist is to assist our Commercial Sales team by understanding customer specifications, identifying all project costs, and preparing estimates that are both competitive and profitable.

Responsibilities include the following:

• Always follow company policies and procedures.
• Identifies labor, material, and time requirements by studying proposals, blueprints, specifications, and related documents.
• To compare and negotiate prices and terms from selected competing vendors to ensure Mackay’s bids are as competitive as possible.
• The Customer Service Specialist will identify and learn a host of alternative products to compose the most attractive overall solution and bid.
• Will populate the ‘Master Quote’ with costs related to Project Management, console construction, installation, labor, freight, or any other charges as required.
• Will track and report the financial savings or bid improvements he/she initiated for evaluation purposes.
• Will always follow Mackay’s policies and procedures.
• Will also abide by internal procedures related to Purchase Orders, Sales Orders, RFQ’s, securing credit terms, quote review, and recordkeeping.

Customer Service Specialist Qualifications:

• Bachelor’s Degree or a combination of college courses and relevant experience.
• 3 Years of customer service experience.
• 3 Years’ experience in marine electronics and equipment.
• Must possess excellent numerical skills and an analytical mindset.
• Advanced proficiency with Excel must be adept at creating and modifying complex formulas.
• Exceptional verbal and written communication skills.
• Organize detailed and proprietary information on a professional and confidential level.
• Must have a valid driver’s license and reliable transportation.

Mackay is an equal employment opportunity employer, a veteran-friendly organization, and encourages all individuals with the above qualifications to apply.

Candidates must be legally authorized to work in the U.S. and pass a thorough background check.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 3 years (Required)
• marine electronics: 3 years (Preferred)

Language:

• English (Preferred)

Location:

• Tacoma, WA 98403 (Required)

Ability to Commute:

• Tacoma, WA 98403 (Preferred)

Work Location: In person

Salary : $75,000 - $85,000