Network Support Specialist

Job Function

Research, evaluate, design, implement, manage, and maintain network, communications, storage, file/application server and backup technologies.

Job Responsibilities

• Research, evaluate, design, implement, maintain, tune and assure performance and availability of hardware and software related to network, Wi-Fi, voice, video and data communications.
• Provide technical leadership on networking and communications issues.
• Plan, test, and implement appropriate procedures and policies to ensure continued proper performance of the network and communications systems, including security related procedures and policies designed to protect from unauthorized access, tampering or physical damage.
• Resolve day to day technical, operational or equipment problems related to network and communications system.
• Perform capacity monitoring and planning. Establish and monitor required service levels and response times in consultation with College user departments.
• Implement network expansion or reduction.
• Schedule and perform network upgrades and repairs.
• Plan, test, and implement disaster recovery procedures.
• Work with vendors to establish performance standards, service levels, and evaluation of network products and vendor support.
• Plan and implement network maintenance and service and maintain performance and repair logs.
• Diagnose and resolve network problems.
• Provide support for installation, operation and maintenance of servers, VoIP telephones and other network related hardware and software.
• Oversee the management of college telephone systems utilizing Cisco Call Manager and ensure the ongoing maintenance of ACD agents and call queues.
• Configure hardware and software on network components.
• Prepare reports on network performance and repairs.
• Provide guidance and assistance in technical, administrative, and policy issues related to network management and network security.
• Support and enhance a collaborative team effort with other technical support staff to ensure consistency of network understanding and to assist with the acquisition, installation, configuration, problem diagnosis and tuning of various other systems.
• Develop and implement appropriate staff training.
• Develop and implement written and electronic guides to allow users to independently access help when they need it.
• Stay abreast of trends in network systems and methods to improve their use. Maintain currency/fluency/ competency in the OEM systems this position is charged to support.
• Perform related duties as assigned.

Education

High School graduate or equivalent, College level Information Systems / Computer Science coursework or OEM training in networking technologies required. OEM Certification in networking technologies preferred.

Qualifications

EXPERIENCE: Three years of experience in the design, installation, implementation, operation, and general support of networks providing data, VoIP and video distribution. Demonstrated experience with the majority of networking hardware, software, operating systems, topologies, protocols, diagnostic tools and techniques, client hardware, and client software used at the college. Experience in direct support of network users.

CURRENT COLLEGE ENVIRONMENT:

• Dell switching environment
• Cisco VoIP
• Palo Alto firewalls
• Windows 2012/2016 servers
• Wiring standard – CommScope Systemax