What are the responsibilities and job description for the Front Desk Receptionist position at Macomb Therapy Group, PLLC?
The Macomb Therapy Group is an outpatient mental health practice in Clinton Township, Michigan. We offer mental health counseling and medication management services via in-person or remote. We offer counseling services to adults, children and adolescents, and couples and families. We have been offering mental health services to individuals in the Macomb County area since 2016.
Responsibilities include but are not limited to:
- Greet and welcome clients in a professional and friendly manner.
- Manage incoming calls, emails, and correspondence efficiently.
- Handle customer inquiries and provide information about services offered.
- Schedule and reschedule client appointments and maintain an office calendar.
- Submit and process new patient documents to the client portal.
- Perform clerical duties such as filing, data entry, and document preparation.
- Respond to and manage patient medical record requests.
- Assist with billing tasks such as insurance verifications and rejections.
- Maintain an organized front desk area to ensure a professional appearance.
- Provide support to other staff members as needed.
Requirements
- Proven experience as a receptionist or in a similar clerical role.
- Strong computer literacy with proficiency in Microsoft Office Suite and Excel.
- Excellent organizational skills with the ability to manage multiple tasks effectively.
- Exceptional customer support skills with a friendly and approachable demeanor.
- Strong attention to detail and problem-solving abilities.
This position offers an opportunity to work in a professional environment where you will be the first point of contact for visitors and callers. You will have the chance to provide exceptional customer service while performing various administrative tasks. If you are organized, customer-focused, and have strong communication skills, we encourage you to apply for this position.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $17