What are the responsibilities and job description for the IT Support Engineer (Citrix & Office 365) position at Macpower Digital Assets Edge Private Limited?
Job Summary: We are seeking an experienced IT Support Engineer to join our dynamic Global Technology Services team. This role involves hands-on technical support and project-based implementation of a wide range of IT infrastructure technologies. The ideal candidate will have strong expertise in Citrix and Office 365 administration, along with a solid foundation in networking, servers, and end-user support. This role also acts as the facility lead for infrastructure projects, including new construction or relocation efforts.
Key Responsibilities:
Required Skills & Experience:
Preferred Qualifications:
- Lead and support implementation of IT infrastructure projects, including network hardware, servers, cabling, PCs, and related software.
- Provide advanced technical support for escalations from the Service Desk.
- Communicate and escalate incidents and service requests as appropriate.
- Log, track, and review incidents and requests to ensure timely resolution.
- Investigate and resolve hardware issues; perform minor hardware repairs and communication line troubleshooting.
- Act as the on-site technical lead for facility infrastructure implementations and real estate transitions.
- Conduct user training sessions on proper technology usage.
- Collaborate and mentor Technical Analysts and other GTS personnel.
- Participate in facility-level IT project planning and budgeting activities.
- Attend departmental meetings, training, and committees to support continuous improvement.
- Ensure compliance with GTS policies, procedures, and technology standards.
- Perform other IT support duties as assigned.
- 4 7 years of experience with Citrix Administration (setup, support, and troubleshooting).
- 4 7 years of experience with Office 365 Administration (Exchange Online, Teams, SharePoint, licensing, etc.).
- Proven hands-on experience with:
- Network infrastructure (Switches, Routers, Firewalls)
- Server environments (Windows/Linux)
- End-user device setup and troubleshooting (PCs, peripherals)
- Cabling and hardware installation
- Technical support and issue resolution in a fast-paced environment
- Strong analytical and problem-solving skills.
- Excellent communication, documentation, and organizational abilities.
- Experience leading infrastructure components of facility builds, relocations, or upgrades is highly desirable.
- Relevant IT certifications (e.g., CompTIA, Microsoft, Citrix, Cisco)
- Experience working in healthcare, manufacturing, or similarly regulated environments
- Familiarity with ITIL processes and service management tools
