What are the responsibilities and job description for the Junior Voice Operations Engineer position at Macquarie Group?
The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people, and have deep relationships with our customers.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play?
The Unified Communications Engineer, Operations is responsible for understanding and helping to provide support of the enterprise-wide Unified Communications infrastructure. This role involves managing day-to-day operations of various communication, voice, and voice recording platforms. The position requires monitoring of system dashboards for active alerting systems. The applicant understands event prioritization and action accordingly across the organization.
What You Offer
About Technology
Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.
Benefits
Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:
We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie provides equal opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance.
Our aim is to provide reasonable accommodations to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know during the application process.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play?
The Unified Communications Engineer, Operations is responsible for understanding and helping to provide support of the enterprise-wide Unified Communications infrastructure. This role involves managing day-to-day operations of various communication, voice, and voice recording platforms. The position requires monitoring of system dashboards for active alerting systems. The applicant understands event prioritization and action accordingly across the organization.
What You Offer
- 6 months of experience working in unified communications and/or networking in a large enterprise environment as a network or voice engineer
- Exposure to cloud voice applications, contact center / call center applications and routing. Knowledge of cloud-based UC and cloud-based calling functionality (Preferred but not required)
- Exposure to, with willingness to learn voice recording systems (Verint v15, VFC, NICE, Dubber) in a regulatory environment (Preferred but not required)
- A keen willingness to learn CUCM, CUBE, Unity VM, ATA, SME Clusters, Expressways, 8xxx series phones, 7xxx series phones, CER, Verint v15, VFC, NICE, Dubber, Vodafone, Zoom and Zoom Contact Center, MS Teams and MS Team voice, IPtrade, Cloud9, IPC, ARD/Hoot/Shout circuits All telephony/collaboration hardware related to job function
- Previous experience working in banking or energy trading environment is preferred
About Technology
Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.
Benefits
Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:
- Hybrid and flexible working arrangements
- One wellbeing leave day per year and minimum 25 days of annual leave
- Primary caregivers are eligible for 20 weeks paid leave along with 12 days of transition leave upon return to work and 6 weeks paid leave for secondary caregivers
- Paid volunteer leave and donation matching
- Range of benefits to support your physical, psychological and financial wellbeing
- Employee Assistance Program, a robust behavioural health network with counselling and coaching services
- Recognition and service awards
We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie provides equal opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance.
Our aim is to provide reasonable accommodations to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know during the application process.
