What are the responsibilities and job description for the Customer Success Manager position at Macquarie Technology Group?
About us
We’re proud to be Australia's #1 Tech Best Place to Work and #1 Great Place to Work Certified for 2024! We've also won the 2024 Gallup Exceptional Workplace Award globally!
Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry-leading customer service model, we’re trusted by our customers to provide the services that enable their business success.
We have made it our challenge to make our people feel good and love the work they do. Because of this, our people are energised and motivated in their work.
We believe that collaboration & team connection is key for success. This role will be based in Sydney with a blended working arrangement of 3 days in our CBD offices & the remaining working from home. #LI-Hybrid
The Opportunity
We're looking for a customer-obsessed and strategic Customer Success Manager or Account Manager to be a trusted advisor to customers on our SaaS offering. In this role, you'll work closely with our Technical Consultants and Operations teams to drive growth, retention, and profitability within a portfolio of mid-sized customers. You'll leverage strategic sales methodologies to deliver exceptional customer experiences and boost commercial outcomes across our Cloud and Hosting solutions.
You will focus on fostering long-term customer relationships, ensuring high satisfaction and growth, driving revenue and increasing customer retention.
\n- We have been awarded #1 Tech Best Great Place to Work in 2024.
- We're Great Place to Work Certified 2024.
- We have been named a Global Winner of the 2024 Gallup Exceptional Workplace Award!
- We're the #1 Managed Services Cloud business in Australia.
- We have the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications Awards.
- You’ll make an impact: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
- We Invest in you: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.
- Manage a substantial portfolio of customer accounts.
- Achieve allocated targets in Retention, Revenue Growth & Profitability.
- Build professional relationships with key contacts within accounts.
- Undertake activity to track the Commercial market & competitor activity, reporting on a monthly basis.
- Build Account revenue streams.
- 5 years of experience in Customer Success or Account Management, within Technology or Hosted Services is an essential requirement.
- Proven experience previously selling SaaS or IaaS, cloud solutions is required.
- Proven experience with mid-sized corporate clients.
- Familiarity with the Challenger sales model is desirable.
- Strong commercial acumen with a results-driven mindset.
- Customer-obsessed.
- Technical background is highly desirable.
If this excites you, apply now, we'd love to hear from you!