What are the responsibilities and job description for the Inside Sales Support Representative position at MacQueen Equipment LLC?
Job Summary: Responsible for the sales growth, customer development and sales support performance of loose goods within the Emergency line of business - including segment sales growth, margin attainment, profitability, and customer relationships.
Essential Duties:
- Accountable for the immediate and on-going disposition of the MacQueen Emergency sales strategy throughout their respective territory.
- Timely and efficient processing of sales quotes in support of Territory Sales Reps needs.
- Conversion of approved quotes to sales orders, place sales orders, and when needed, provide customers order status updates.
- Efficient invoicing of completed orders or providing finance lead with all order confirmations to facilitate invoicing.
- Maintain pricing, margin and part number integrity in all quotes and sales orders.
- Respond to incoming phone calls from customers regarding order placement, order status and initial handling of technical requests.
- Issuance of Return Authorizations and warranty submissions and processing of same.
- Other duties as assigned
Key Performance Metrics
- YOY Sales Growth by Product
- YOY Same Store Sales Growth
- Margin Attainment >25%
- <24 hr. customer response time
- < 24 hr. quote time
- Quotes processed per year
- Orders processed per year
- NPS – Loose Goods segment
Essential Qualifications:
- Minimum 3 years’ experience in Parts & Service industry
- Excellent skills in communication, interpersonal, organizational and attention to detail
- Proficient usage of MS Office Suite and the ability to learn new technologies quickly
- Internal applicants: Acceptable level of safety, rework, and productivity in prior roles
Desired Qualifications:
- Fire Service background
- Post-secondary education
ADA Requirements:
- Stand, walk, bend, squat, twist, reach or otherwise move frequently
- Occasional repetitive motion and grasping
- Occasional climbing to reach areas on equipment or racks
- Lift, move or otherwise transfer up to 50 lbs occasionally, >20 lbs frequently
- Typically sits, grasp items and performs keyboarding for occasional operation of a computer
- Exposure to typical machine shop physical hazards which may require respiratory protection
Experience
Preferred- 2-3 Years Experience in related field.
Behaviors
Preferred- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
