Service Supervisor

Job Description

Job Description

We believe that our greatest asset is our people. We take pride in fostering a supportive and inclusive work environment where every individual is valued, respected, and empowered to reach their full potential. At MacQueen, you'll join a team of dedicated professionals who are passionate about making a difference and achieving shared success.

Our customers are at the heart of everything we do. We are committed to understanding their needs, exceeding their expectations, and building lasting relationships based on trust and reliability. With a customer-centric approach, we strive to deliver exceptional experiences and solutions that drive value and satisfaction.

We are dedicated to delivering best-in-class products and services that set industry standards and exceed market demands. Through strategic partnerships and collaborations, we leverage our expertise and resources to drive mutual success and create opportunities for growth and innovation.

We believe in fostering a culture where Integrity, Innovation, Excellence, and Insight are not just our values but guiding principles that drive our success and unify us as One Team MacQueen.

We conduct business with honesty, transparency, and ethical conduct, earning the trust and respect of our stakeholders. We foster a culture of innovation, encouraging creative thinking and continuous improvement to drive progress and stay ahead of the curve. Our commitment to excellence drives us to consistently deliver high-quality results and exceed expectations. With insight and strategic foresight, we anticipate market trends, identify opportunities, and navigate challenges with agility and resilience.

A Service Supervisor for MacQueen is responsible for working alongside the Service Manager assisting with scheduling, assigning, directing, and monitoring service work for the branch location.

Essential Duties :

• Support Service Manager in supervising the Service WIP daily to meet department goals through prioritization of work, appropriate scheduling of resources, and customer experience management.
• Communicates with customers, managers, and sales reps daily regarding scheduling, quoting, and repairing of equipment
• Estimate all service work to be performed in CDK; invoice work orders as completed and approved by customers.
• Assist the Service Manager and support team to ensure and monitor the department’s compliance with all safety and environmental health guidelines.
• Support in the day-to-day supervision of Service department staff to include but not limited to assigning work, providing guidance, measurement, and oversight of all service transactions.
• Other duties as assigned.

Leadership Competencies :

Functional knowledge of all key operating systems to include critical product applications.

Ability to develop and maintain healthy relationships with Branch and Company staff

Create safe, positive work environment for employees.

Understanding of financial performance inputs and familiarization with financial definitions : GM, OpEx, OpInc & EBITDA

Essential Qualifications :

Desirable Qualifications :

Key Performance Metrics :

ADA Requirements :

20 lbs. frequently

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. MacQueen will reasonably accommodate the known disabilities of qualified disabled individuals.

MacQueen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status. All candidates to whom an offer is made will be required to pass a criminal background check and drug test.