Technician -Field Service

Company Overview: Our mission at MacQueen is to cultivate partnerships between our customers, vendors, and employees. We strive for total satisfaction at the end of the day, every day. This mission underscores our commitment to building strong relationships, delivering exceptional experiences, and ensuring that every interaction with MacQueen leaves a lasting positive impact. We are guided by four pillars that drive consistency and excellence in everything we do: Pride in our People, Care for our Customers, commitment to Best in Class Products, and Partnerships for Success.

We believe that our greatest asset is our people. We take pride in fostering a supportive and inclusive work environment where every individual is valued, respected, and empowered to reach their full potential. At MacQueen, you'll join a team of dedicated professionals who are passionate about making a difference and achieving shared success.

Our customers are at the heart of everything we do. We are committed to understanding their needs, exceeding their expectations, and building lasting relationships based on trust and reliability. With a customer-centric approach, we strive to deliver exceptional experiences and solutions that drive value and satisfaction.

We are dedicated to delivering best-in-class products and services that set industry standards and exceed market demands. Through strategic partnerships and collaborations, we leverage our expertise and resources to drive mutual success and create opportunities for growth and innovation.

We believe in fostering a culture where Integrity, Innovation, Excellence, and Insight are not just our values but guiding principles that drive our success and unify us as One Team MacQueen.

We conduct business with honesty, transparency, and ethical conduct, earning the trust and respect of our stakeholders. We foster a culture of innovation, encouraging creative thinking and continuous improvement to drive progress and stay ahead of the curve. Our commitment to excellence drives us to consistently deliver high-quality results and exceed expectations. With insight and strategic foresight, we anticipate market trends, identify opportunities, and navigate challenges with agility and resilience.

Job Summary: Responsible for traveling to customer sites to perform a variety of services including inspection, preventative maintenance, and repair work, on a wide range of heavy equipment.

Essential Duties:

• Conduct on-site equipment inspections and maintenance at customer locations.
• Diagnose and troubleshoot equipment issues in the field and perform necessary repairs.
• Collaborate with Service Manager to schedule and prioritize field service calls.
• Maintain accurate records of service activities, including work performed, parts used, and time spent.
• Builds knowledge of dealer supported product lines, service standards, and procedures and keeps abreast of all changes in various models of equipment sold and serviced by the distributor
• Follow all safety protocols and maintain a safe work environment while working in the field.
• Maintain remote parts inventory.
• Willingness for overnight travel including some multi-day events.
• Willing to take an active role in acquiring new business opportunities in AOR
• Act as ambassador of the company with customers

Essential Qualifications:

• Minimum 3 years working in a full-time technician/mechanic role on heavy duty chassis.
• Valid driver’s license with acceptable driving record
• Hydraulic, pneumatic, and electrical experience
• Welding/cutting torch experience
• Excellent skills in communication, interpersonal, organizational and attention to detail
• Working usage of MS Office Suite and the ability to learn new technologies quickly.
• This role is deemed safety-sensitive and will be subject to a drug test as a pre-employment requirement.

Desirable Qualifications:

• Direct industry experience
• Class B CDL

ADA Requirements:

• Typically sits, grasp items and performs keyboarding for frequent operation of a computer
• Stand, walk, bend, reach or otherwise move about regularly
• Lift, move, or otherwise transfer items up to 40 lbs occasionally, >20 lbs frequently
• Occasional exposure to typical machine shop physical hazards
• Travel by air or car occasionally

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. MacQueen will reasonably accommodate the known disabilities of qualified disabled individuals.

MacQueen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status. All candidates to whom an offer is made will be required to pass a criminal background check and drug test.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)