Facilities Assistant

Facilities Assistant Ref: VN277 Beaumont Texas

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

​Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About the Role

As part of the Facilities team, our overarching goal is to provide a high level of customer service to our clients and ensure the best work environment value for the investment made. We aim to provide professional facilities management support to the Campus and oversee general facilities services operations.

Key Responsibilities will include:

• Respond to calls/emails to the Facilities Department regarding campus inquiries, repairs, and other departmental requests.
• Enter work request information into the Work Order system.
• Schedule, coordinate, and distribute work orders to Facilities Operations.
• Follow up with Facilities Operations and end-users to maintain tracking logs.
• Create system reports as requested.
• Distribute monthly Preventive Maintenance and Resiliency tickets to the Facilities Operations team and/or external vendors.
• Track status and enter engineering notes, including hours worked.
• Being responsible for ticket completion entries on the Work Order System.
• Record data into specific electronic folders to support audits.
• Track status and enter compliance data on Excel spreadsheets and online databases.
• Initiate, maintain, and assist with maintenance of Departmental Project files as per the company’s records retention policies.
• Being readily available for overtime work and on a mandatory basis during work-related emergencies as determined by the Corporate Facilities Management Team.
• Perform other responsibilities as deemed necessary by the Corporate Facilities Management Team.
• Ability to work under extremely tight time constraints and closely with various people.
• Ability to work under demanding schedules on different systems and/or responsibilities in a professional and team-oriented manner.

General Responsibilities

• Manage time and resources to meet fluctuating workloads.
• Adopt effective people management techniques.
• Provide a customer-focused service and engender positive client and colleague relationships.
• Demonstrate attention to detail and ownership of the processes relating to areas of responsibility.
• Share site, client, and project knowledge with members of the FM team.
• Establish and maintain good working relationships with Macro and the client staff.

About You

The ideal candidate will have:

• Ability to manage resources to foster flexibility and cooperation.
• Excellent people management skills.
• Corporate facilities experience or experience working within outsourced facilities management environment.
• High-level PC skills, especially related to spreadsheets, databases, MS Office, and hardware/software configurations.
• Demonstrated ability to work with related technology and facilities applications.
• Administrative experience in the Facilities Management industry or similar.
• Relevant educational background/experience.
• Ability to read, analyse, and interpret technical procedures, or governmental regulations.
• Proficiency in Microsoft Office and Outlook, with the ability to work with spreadsheets, databases, and run reports.
• Flexibility for after-hours and weekends to support projects as may be required.

Desired

• Experience working within a facilities management team.
• Previous experience working in an outsourced contract environment.
• Some college; AAS or higher.
• IFMA or other industry related facilities management certification a plus.

Salary is $50,000 to $55,000 annually.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

​Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact macro.careers@macro-group.com to speak to a member of our team.