Facilities Coordinator

Facilities Coordinator Ref: VN262 Washington DC

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About the Role

This role will enhance the employee experience by delivering exemplary facilities management services, providing reception coverage, maintaining a visible presence, conducting service audits, and managing vendor relationships. The role includes assisting with service partners, supporting the Site Manager in planning and delivering events, and contributing to operational success by ensuring workflow is delivered effectively and safely.

Main Job Responsibilities will include:

• Act as a visible presence around the building, engaging with employees to enhance the workplace experience and address queries.
• Provide reception service coverage to ensure smooth front-of-house operations.
• Conduct regular service audits and assist with compliance reviews, documenting and addressing issues raised.
• Collaborate with the Facilities Manager to manage supplier contracts, ensuring high-quality, value-for-money services.
• Raise purchase orders, process invoices, and manage budgets.
• Oversee small project works, including moves and churn, while maintaining business continuity.
• Prepare and review business continuity plans, participating actively in disaster recovery plans.
• Support with weekly site audits, monthly Health & Safety inspections, and reporting.
• Assist the Site Manager with planning, organizing, and delivering events.
• Liaise with service providers, including hospitality, maintenance, cleaning, and vending, to ensure seamless service delivery.
• Provide professional customer service, acting as the face of facilities management for employees and clients.
• Resolve client or customer concerns effectively and communicate outcomes appropriately.
• Use downtime productively to perform audits, assist with other facilities teams, and suggest improvements.
• Maintain a proactive, flexible approach to tasks and responsibilities.

About You

This role requires:

• High school diploma or equivalent; additional qualifications in facilities management, events management, or a related field are a plus.
• Experience in a facilities or events-related role, preferably in a corporate environment.
• Strong interpersonal and organisational skills, with a focus on delivering excellent customer service.
• Ability to multitask and prioritise responsibilities in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Power point).
• Ability to maintain attention to detail and manage multiple priorities effectively.
• Proactive, flexible attitude and strong teamwork skills.
• Fluency in English.

Salary is between $60,000 to $70,000 annually.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

​Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

​Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact macro.careers@macro-group.com to speak to a member of our team.