What are the responsibilities and job description for the ServiceNow Business Analyst position at Macrosoft?
Role: ServiceNow ITSM Business Analyst
Duration: 12 months
Location: Plano, TX, Boise, ID, Phoenix, AZ, Pleasanton, CA
Job Description:
The ServiceNow ITSM Business Analyst will drive collaboration with Product Owners, Scrum Masters, Process Owners, customers and ServiceNow Developers/Admins to ensure that requirements are thorough, accurate and complete. The ServiceNow ITSM Business Analyst will successfully derive functional requirements, validate and vet cross-functional dependencies and document the parameters defining success and completion.
• A Bachelor's degree in Computer Science or related technical field and 3 years of related experience
• 2-3 years of working experience as a Business Analyst for ITSM, specifically ServiceNow. This includes a deep understanding of ITIL IT Service Management processes (e.g., Incident, Problem and Change Management, Project and Portfolio Management, Service Catalog, etc.)
• Demonstrated skills in data management, problem-solving, and the ability to work collaboratively within a team or independently.
• Strong interpersonal skills with a proven track record working with a variety of personalities and styles.
• Skilled in establishing connections with people and managing relationships.
• Able to cope with pressure, time-sensitive situations and delivering against deadlines.
• Possesses an inclination or passion for resolving problems and enhancing operational processes.
• Strong oral and written communication skills
• Proficient with Microsoft tools including Excel, PowerPoint, Word, Teams, SharePoint
• Familiarity with DevOps, Product Model and/or Agile methodologies
• Must be able to support US operations during US Mountain/Pacific time up to 6PM.
