Quality Control Manager

Position Summary

Responsible for the development, implementation, and maintenance of the manufacturing site's Quality Management System (ISO 9001:2015). Ensure through analysis and audit that the QMS is both effective and efficient in meeting the overall organizational objectives for quality assurance, quality control and customer satisfaction. This role will also be responsible for identifying, developing, and implementing continuous improvement projects / processes, which assures products are manufactured to their specifications, via process optimization.

Key Responsibilities

The essential functions of the position include, but are not limited to the following:

• Develop, implement, and maintain the Quality Management System, as defined by the ISO 9001:2015 standard, along with other external customer requirements; acts as the system management representative.
• Ensure long-term compliance to the Quality Management System through a system of auditing and reporting.
• Develop a department and staff, which displays both professionalism and competence, relative to recognized methods and behaviors in the realm of quality management and continuous improvement.
• Effectively train and mentor staff as required to establish basic knowledge of quality management techniques such as audit, measurement systems, basic statistical methods and application, standardized problem solving, and other relevant topics.
• Integrate the quality management system to strongly support research & development, operations, customer service, sales, and marketing functions in the achievement of overall customer satisfaction objectives.
• Promote and integrate a quality of culture environment within the leadership team and manufacturing site.
• Facilitate, lead and / or participate in continuous improvement activities to achieve business objectives.
• Responsible for the execution of assigned continuous improvement projects, while identifying projects that may lead to better processes, quality, and savings.

Activities:

• Oversee the effectiveness of the Corrective and Preventive Action program, inclusive of all activities, related to the design, materials, and manufacture of product.
• Disposition of non-conforming product in a balanced manner, which protects both the interests of the customer and the organization.
• Effective and timely resolution of customer complaints and claims. Analysis and reporting of claims activity in a manner, which supports the continuous improvement efforts of the organization.
• Timely and accurate reporting of quality key performance and associated metrics supplier performance, internal and external non-conformances, etc.
• Ensure stable and predictable performance of measurement systems through established Measurement System Analysis methodologies.
• Maintain control and reporting systems for the performance of vendor supplied materials. Vendor performance analysis, specifications and problem resolution are primary functions.
• In conjunction with Operations, establish and maintain the system of production and process control to include quality assurance, quality control and quality improvement initiatives.
• Management of the testing laboratory, equipment, and technical staff, where applicable.
• Management of Forest Stewardship Council (FSC)certification related activities for the manufacturing site, where applicable.

Scope:

• Decision Impact: Quality
• Department Responsibility: Facility
• Budgetary (P&L) Responsibility: Yes
• Direct Reports: Yes
• Indirect Reports: No
• Physical Requirements:
• Works in an office and manufacturing environment; time is split sitting at a desk and walking the shop floor.
• Flexible hours may be required to accommodate meetings, trainings, etc. for off-shits.
• Prescribed personal protective equipment (PPE) is mandatory in all laboratory and manufacturing areas.
• Management Responsibilities Level: Leader / Feedback
• Reports to: Director of Quality
• Location: Spartanburg, SC
• Travel: 5 to 15%

Selection Criteria:

• Education:
  • S. degree in an engineering discipline and/or a quality / continuous improvement field of study.
• Experience:
  • Five years minimum experience in a leadership position of or within a quality management / continuous improvement environment; preference to said experience within the papermaking, converting, or printing industries.
  • Experience with quality management systems ISO 9001:2015
  • Certification and or documented training in methodologies such as Six Sigma, Lean Manufacturing, Total Quality Management and Total Quality Control, preferred
  • Demonstrate leadership abilities to influence without authority to accomplish successful results, using a collaborative approach.
  • Proven ability to achieve results through teams and perform effectively in a diverse work group.
  • Must posses the ability to analyze, problem solve and generate new ideas, across a variety of business processes.
  • Intermediate to advanced computer skills including Microsoft Outlook, Word, Excel, PPT, etc.
  • Capable of effective communication with all levels of the organization by both verbal and written means.
  • Represent the organization in a professional manner in all dealing with external contacts, such as vendor and customer representatives.
  • Is comfortable and can function effectively in a rapidly changing environment in support of the immediate needs of both the organization and customer base.
• Other:
  • Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • Relocation Eligible: Ineligible for Relocation

What You'll Love About Us:

• Learning & Development: Tuition assistance available along with an internal training budget. Get with a hands-on company, in a fast-paced environment where you can have the runway to make a change.
• Rest & Relaxation: 10 paid holidays off per year on top of a generous vacation policy.
• Great company culture: Work for a company that genuinely values work/life balance. We also have a give-back mentality with participation in a variety of community activities & events.
• Health Benefits: Medical with HSA options, Dental, and Vision starting day one for you and your family.
• Prepare for the Future: Competitive 401(k) with company match.

Disclaimers:

• The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
• It is the policy of Mactac that all employees are employed at the will of Mactac for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. At the same time, employees may terminate their employment at any time and for any reason.
• Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.